Hyatt Hotels
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Hyatt House Charlotte Center City
We were transiting through Charlotte, NC and stayed at Hyatt House Center City. We were very impressed with the hotel as it was a very nice property. The front desk staff were very friendly and the room was excellent. We did experience one disappointing thing.....on Monday night we went down to the bar about 8:45pm to get a drink and some food. The bartender said she was closing at 9 so hurry up....I asked if there was enough time and she said yes as long as we order now. We ordered drinks and I ordered a turkey bacon sandwich. I was given the bill immediately and told credit cards haven't been working so I had to pay cash or charge to the room. I asked her to try it and she said no, it's not working. So reluctantly, I paid cash for both the bill and a tip. The drinks were served in plastic cups and when I got the food it was not served on a plate, it was in a Styrofoam container. I had to ask for a napkin, and all I got were drink napkins, no utensils and delivered with a plastic bag to go......so we got the hint that she wanted us out of there even though she already said there would be enough time. At this point I was already regretting the 25% tip I gave her. Then I got back to the room and went to eat and realized the bread was stale and the bacon was cold. It was overall the worst turkey bacon sandwich I ever had. This was a very disappointing experience of a generally great overall stay at a great hotel.