Sears Home Services
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Upset with SEARS call service center
The technician is a very polite and professional individual. He wasn't not prepared to do the work because the call representative did not supply him with the parts. I spoke with a representative at the call center.. explained the problem...sent pictures and he ordered the parts and said the technician will have the parts ordered when he comes to do the repair. There was no parts, no history on his phone. If it wasn't because I had Xtra parts..I still would not have the stove repaired. Not happy with the call center making a promise and not follow thru with it. Just a waste of my time and the technicians.