user1

Nov 23, 2017

Picked on by security team for no reason (rude and ignorant response from head office)

I went to the clothes deptarment to pay for my food items, as I was told before by management if it was busy it was ok to do so, anyhow the sfaff lady who was serving at the counter refused to serve me I (even though she was standing there doing nothing) did not argue with her, I left and went over the far side of the clothes department to another checkout in the clothes department, then this midget security guard rudely approaches me, " here you get over there an queue" he said" when asked who he was he then got agressive and threatened me, I took out my camera and asked him what he said, he pushed me several times, he used foul language throughout also he got the whole security team invloved, they all took his side, they all picked on me further, the basket full of shopping was ripped out of my hand, this happened in front of my child, I reported this incident to head office and their response was appalling and unacceptable, I have included a video link here with the some of the footage of what happened and a more detailed review, including the head office phone conversation that shows how rude and ignorant their response was and what you can expect if you have any issues within their stores and decide to report it to them. Just put the . between the www and the com and copy and paste it your browsers address bar. www youtube com/watch?v=Tx-8KtvucJQ