Sears Home Services
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I am beyond frustrated
I am beyond frustrated. I scheduled a microwave repair and I took off of work for the 1:00 - 5:00 window. At 5:30, I received an update via AI that no one was home, so sorry. That was not true. My husband convinced me to schedule again, and the next time, the technician came out, but had to order parts that would be delivered to our home. He then said to schedule the appointment. I did. The day of the appointment, I took of work again, and a technician called mid-day and said that there was nothing on the order about parts and that the original tech had to come out and finish the job, and there is no way to directly connect with that technician. I have called, used chat, etc. many times, and you will never get a live person. I don't know what to do at this point. If anyone has a number that gets you to a live person, please let me know