Optima Legal
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Unresponsive and lacking care
Our experience with IPM has been extremely frustrating and disappointing. Over the past five days, we’ve spent over seven hours on hold trying to get a response regarding an urgent property document. Their automated phone system loops endlessly through options, and when you finally get through to someone, you’re often transferred straight back to the answering service — with no resolution. We’ve spoken to four different representatives, none of whom have been able to give us any clear information or timelines. The lack of communication and accountability is incredibly unprofessional, especially given the time-sensitive nature of property transactions. This level of service is unacceptable for any company, especially one managing critical property matters. We’re still waiting for a basic response. Kerrie Vincent