TUI Cruises
Read all reviews for TUI Cruises →
We have booked a cruise for 24 people
We have booked a cruise for 24 people, cost of 35k, we precooked cabins but 2 families have been put in the wrong cabins, on asking for tui to amend this I have been told it can't be done without a cost of several hundred pounds, they also said it was too close to the holiday to alter the names in the cabins, although it can be done at a cost, this is shocking customer service and is just the matter of changing the names, both cabins are identical it is just changing the name, but it can be done at a cost. But they won't do it for free , even though we have paid 35k for the week. I must add the staff at our local Tui store have tried to help.