Nicola

Jul 30, 2024

Awful dirty rooms furniture falling apart

Nidd Hall First the positives. The grounds are beautiful and we were met on the drive and advised where to park on arrival. For the rest of it here goes. The receptionist was not welcoming. We were given our room key, told where to go and told to book a table for dinner and the entertainment. No map of the hotel, no explanation of meal time etc that you normally get. So off we went to the room. We were sooooo disappointed with the room. We had booked one of the so called best rooms in the hotel. Benjamin Rawson. It had cost us just under £1000 for 3 nights so not cheap at all. The carpets were old and smelt and hadn’t been hoovered. The king size bed was two twins pushed together. They had pushed them to one side of the headboard which looked horrendous, so they weren’t even in the middle of the room. The chairs had buttons on them and each button had at least one centimetre of congealed dust on each. The dressing table wobbled and rattled the lamp that was on it - so unsafe. The windows were filthy. I had to get the welcome pack and break up a spiders web that covered half of the window. The bathroom had rotting wood covering up the pipes and there were pieces of tissue under the bath and on the floor. The bedside tables and phone were covered in dust. All of these things stayed the same throughout the stay. The floor was never hoovered and the bathroom was never mopped, nothing was ever dusted. I did speak to reception who pretended to be bothered about this but never did anything about it. We then joined the rest of the guests in wandering around the hotel trying to find the restaurant to book a table. This was an absolute farce. We found one restaurant but that turned out to be the buffet, so we were sent to the brasserie as we wanted to be served dinner rather than have the buffet. After finding the person taking the bookings we were taken back to reception as they said they no longer took the bookings at the restaurant and reception should have known that. So after about 10 mins discussion between the staff we were told that there was no room left at the restaurant and we had to eat in the buffet We didn’t want that, but apparently had no choice. So we then had to go back to the buffet to book a table. By this point, most of the tables were booked by other guests, so we were placed in a corner surrounded by 4 other tables. Everyone had to get on as you were that close you could have eaten their dinner. Next was to book our VIP table for the entertainment. This had cost an extra £80. We joined yet another queue and watched as people were being told off by quite an irate member of staff. So again, most tables were already booked and you had to find a table that didn’t have a reserved card on it. We eventually found one but the chairs were sagging in the middle and having a bad back, I asked if I could swop for a firm chair. I found one and swopped it over, but when we went to the entertainment that night the chair had been swopped back by the staff!! The entertainment All the first acts that were advertised when we booked were no longer on the itinerary when we got there and were replaced by the in-house DJ and the local Compare. On the first evening we turned up 15 mins before the main act and watched in disbelief as the audience has been split into two - Team A’ and ‘Team B’ - who were having sing offs between them. Oh dear Warners - is this honestly the best you can do??????? The main acts for Friday and Saturday were good. We didn’t stay for the Sunday night as we could not face sleeping in the dirty room again and checked out early. We again told reception why we were checking out. We showed them pictures of the dirt in the room and a video of the dressing table that wobbled. Again there was shock and an apology and promised we would be contacted. There’s been no contact, no email, text, call. I did receive an email with my bill however. We had previously had a lovely stay at Thoresby Hall but after this experience we will never go to a Warners again.