Zarae London
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NEVER use this merchant!!
NEVER use this merchant!!! Zara and Lux are a fraudulent, so-called business, operating in bad faith; their only goal being to scam you of your money. The quality of clothing is so poor and unlike what is shown on their site that your only option is to return it or burn it. I had to contact them to ask how to return the items which they made extremely difficult. I met their protocol and paid over £30 to ship the order back to them for them to delay processing the refund for over 2 months. Have chased a dozen times, to be assured that they were investigating it, they finally told me the case had gone on too long to refund me. They never had any intention of refunding me. I am now down £140 with no purchase to show for it. I told them I was raising a dispute with my bank and they claimed this was the reason the refund wouldn’t process and if I cancelled the dispute they’d be able to send the money through. Start to finish the worst online shopping experience I’ve encountered.