Reiss
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What an absolute joke
What an absolute joke. I'd always placed Reiss at the higher end of high street fashion, I mean they're not Loro Piana or Zegna, but I always thought decent. Well my recent experience has taught me otherwise. After ordering 2 tops, £230 worth, paying for next day delivery. I had expected this would be simplicity itself. How wrong I was. Email and text after text was an update to say "Sorry, there's been a delay". Yet the tracking link stated it "had left the warehouse".. Updates from couriers saying it was 'delayed', and even another email from Reiss promising "it will be delivered in 1 - 2 days". But this morning, I receive another email saying that they can't actually deliver it at all. In fact rather than just automatically refunding, they now insist that I contact them.... With an email saying: " We are sorry to let you know that your order for the items below will not be delivered to you as planned. We may need to place a reorder for the item. Click here for ways to contact us. " What an absolute p*** take. What business fails to honour their side of the contract of sale, and then expects the customer to get in touch to provide a refund? They could easily apologise, refund automatically, maybe even offer free delivery on the re-order. or even just re-order it automatically. But no, it's down to me, the customer, to sort it out. I wonder if I can invoice them for my time as I am clearly sorting out THEIR problem? Seems to be getting more and more common that UK retailers are in desperate need of investment. On this showing, Reiss are not in any way higher end high street, and probably worse than you'd expect at M&S, Next, even Mattalan and Primark are better than this.