Brent

Jul 15, 2024

Exemplary customer service after errors.

The local rental company that handles the property, Big Horn Rentals made a few mistakes but they were very quick to remedy the problems. We arrived late on a Friday and our keys to the condo didn't work and the owner was occupying the condo. He was kind enough to help us get someone from Big Horn on the line and they were able to get us into another condo on the property within 30 minutes. They also cleared up a billing issue promptly and our overall experience was very positive.