Octopus Electric Vehicles
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Awareness
Title: Extremely Disappointing Experience with Octopus EV Scheme 🚫 I had a very bad experience with Octopus EV Scheme. I signed a contract under their EV scheme, received insurance documents, the car handbook, and even got a confirmed delivery date for 11/07/2025. But to my shock, on the very same day of expected delivery, I was informed by Octopus that the car which was meant for me had been sold to someone else. This was not only unprofessional but a complete breach of trust. What made things worse is that they did not even offer me any replacement vehicle or viable solution afterward. After all the formalities and commitment, being left in this situation has been incredibly frustrating and disappointing. Then I made the complaint to octopus 15/07/2025 I get a reply from Octopus on the 15/07/25 saying that the car has been sold and we are giving you three options now, you will have to choose from them, otherwise we cannot do anything for you. 1st option : Find an alternative car not same either new or nearly new, also the terms and condition will be different. ( it's mean I have to pay extra) 2nd option : Wait for another same car, not sure how long this may be! ( Long long wait) 3rd option : Cancel everything and walk away ( which indicates a refusal to take responsibility for the failure) People deserve to know how poorly things can be handled by Octopus EV. I hope this review helps others make an informed decision.