Sears Home Services
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3 weeks waiting for parts and repair
Never again Sears! Washing machine stopped draining and we called Sears out for a $129 diagnostic visit. Repair man came out next day (Monday) and said he needed to order 2 parts and would be back Wednesday. He required that we prepay upfront for parts and labor. RED FLAG. I received notice the day before that appointment that the parts were ordered and that tracking would follow (never received). However, this appointment was automatically rescheduled to the following Monday. We waited all day on Monday and the tech never showed. He finally called me after 5pm to say he couldn't make it because his truck broke down and he needed to reschedule for Thursday - next week. I called Sears and spoke to customer service who said the manufacturer had not sent the parts yet, even though their website showed the same 2 parts ordered and delivered twice. No one knows what happened to the previous two orders. I was told the parts were ordered again on Monday (day of last appointment) and that the new date of the following Thursday was tentative because the parts, ordered a third time, might not be in yet. Once I receive the parts, I am supposed to call them to schedule a time to come out. There supposedly is no tracking number so no one knows what happened to the previous orders. But yet they know that the parts won't be delivered until next week. Going on 3 weeks of no washing machine. Ridiculous.