Home Instead Senior Care
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Avoid
I give this company a 1 as the care from the local carers was without fault. My concerns are that they are only interested in money. If your loved one is taken into hospital or care, they will charge you 14 days care, ie the carer will attend your home for another 14 days at full rate. Then they have a 30 cancellation fee, so in my case when my loved one went into hospital, I changed the frequency to 0 hours per day on 1. Expecting to pay the full rate for another 14 days, but NO, you cannot change so you get another 44 days at full rate, after an assertive chat they just did me for the 30 days, and then they tried to charge me unsocial hours rate, even though no body was turning up. Avoid this company, write to your MP, inform the care commission so this company gets closed down.