cruises.com
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Ripped off for $124.99!
I went through the online booking of a cruise on the cruises.com website. After going through the process of everything I decided I wanted to go back a page and add something to our package. I immediately got an email with a confirmation for a cruise. I didn't mean for that to happen so I called the company immediately and told them that. I was hoping I could reconfirm the cruise with the changes. Cruises.com did not let me. They said it was final but said they'd cancel it and charged me $100 cancel fee and $24.95 processing fee. They didn't cancel with the cruises lines!!! I then got an email from my credit card company stating they charged me $500 deposit to the cruise line, $124.99 for them. This is highway robbery. My credit card company got the $500 refunded but Cruises.com kept their money. NEVER will I EVER use those people again. In less than 15 minutes I was out $124.99!!!!!! BEWARE! UPDATE: I disputed the charges and got the $500 cruise deposit back. Cruises.com still kept the $124.99. AVOID!