Sears Home Services
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Sears Repair On Going Horror Story
My washing machine has been down for about a month and a half. Three parts have been changed and it still doesn’t work. A fourth part was ordered but I have had three or four reschedule appointments via text (no call) the number you are given to call is “Richard an AI assistant” you can’t get a real person. I had a no call no show and I basically had a no call no show today. I received a text from “ Richard The AI Assistant at 4:30 saying that due to unforeseen circumstances the Technician is not able to cone to my home. This latest cancellation is right after I was given a “real person phone number I received from American Home Shield and promised that my repair would be bumped up. That was a total lie. I now gave to reschedule again for next week. I have no confidence with that repair schedule.This is still ongoing. Do not use this company!!!!!!!!!!!!!