TopCar
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Charging for something they don't give you!
Hired a automatic from 6th Jan to 10th Mar. Arrived 1 day late owing to weather at Leeds Bradford airport. Told couldn't have an automatic and given a manual with a telephone number to ring to see if an automatic had been returned that we could potentially use. Rang multiple times on multiple days call eventually goes to a call back feature if you press asterisk. Guess what.... still waiting for the call back. After 4 weeks still no call back. Going to the airport 7th of Feb to see if physical presence makes a difference. Absolutely shocking service!! Hiring a car for 9 weeks you would think you would be looked after. Shame that Topcar have no understanding of customer service. Booked these guys via Holiday Autos. They also don't want to be involved giving advice to raise a complaint after the rental period. Fat lot of use!