Reiss
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Extremely disappointed and severely out of pocket - please don't order with Reiss!
I’m extremely disappointed with how Reiss has handled my recent return. I returned 14 items in four separate parcels on 19th June 2025, and provided full documentation, including photos of receipts, courier confirmation, proof of return, and package tracking. Despite giving them everything they asked for, the customer service team continues to delay action. After receiving my detailed message and evidence, I was simply told that I now need to wait 28 days from when the items arrived at their warehouse (which they haven’t confirmed!) before they can even consider a resolution, that’s nearly a month-long hold on a refund for a significant amount of money. Worse still, they won’t even bother updating me unless I chase them again. I’ve already shown good faith by responding promptly and thoroughly at every stage. It’s incredibly frustrating and unfair to be treated with such dismissiveness, especially after going through all the effort to prove the return. It feels like Reiss is using this 28-day window as a way to delay refunds, rather than assisting customers efficiently. For a premium brand, this level of customer care is unacceptable. Would strongly reconsider shopping here again unless they drastically improve their returns process.