Hyatt Hotels
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If I could give zero stars I would
If I could give zero stars I would. Dreams Sapphire resort in Cancun. destination wedding. The wedding coordinator for our event quit 2 weeks before the wedding and the resort overbooked itself. as a result we had the worst experience at the resort, my wife worked as the coordinator because they could not be bothered to show up to work on the weekend. (what wedding coordinator is ever off on a weekend?!?) Room service took 3 hours, cold and nasty. more than once. Buffet food was questionable at best. Resort was not able to accommodate the needs of the guests and does not deserve a 4 star rating. maybe a 2 star. The amount of outside vendors on the property was confusing as to who was working with who, and felt like we were trying to get scammed on the resort property. Never want to go back to this resort.