Sears Home Services
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Worst customer service ever
If I could give 0 stars I would. I just had my third cancelled appointment to fix my oven in the past month. They have only AI (both online and by phone), which is absolutely no help at all. They schedule their appointments from 8 am - 5 pm with no updates. If you reach out to AI, they will tell you your appointment is confirmed and then 10 minutes later they will cancel it forcing you to miss a full day of work for absolutely nothing. It's Easter weekend and I'm now without an oven because my appointment was cancelled again. Worst customer service ever. Absolutely do not recommend. Update: Calling won't make a difference when it's only AI and no live agents available. Same for the website.