Warner Leisure Hotels
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First Visit to Runnymede
The drive from North Kent took just 1 hr and 20 mins, so the hotel is within easy access from home. Th entrance is off the A308 near to junction 13 of the M25. A pleasant entrance and adequately sized car park. We were a group of 3 so had two rooms, a standard double room 1020 and a cosy room 1001 both on the 1st floor. The lift nearby is very small so we took the stairs up to our room. Room 1020 was a standard double room, we got the heating working quickly, the view however was of roof of the entrance to the Spa and Wellness club. That aside the room was comfortable. Room 1001 was very cold and we could not get the heating working, this was reported to the reception staff and although the controls were not fixed a portable fan heater was provided. Room 1001 has a good view outside of the river Thames. The room itself is suitable for a single person to use with all the usual facilities. During the day time the Riverside lounge is the place to go using the Coffee Nest menu for tea and cake etc. There is a good view from here of the river and in the summer an outside terrace will be a great place to be. We used the Market Kitchen for Dinner and breakfast, seemingly small compared with the Brasserie and other Warner hotel dining areas. There was a lack of options in our view for starter with cold meat not being replenished in a timely manner. On the first night we were seated near to the window about table 34 and here was our first major disappointment, the staff standing around did not seem to notice us and were not attentive at all, we had to work hard to get their attention just to have water supplied to the table and I resorted to walking across the room in order to get a waitress to clear our first course so we could move on to the main course. Once again, we had a long wait between this course and the dessert for the table to be cleared. On the 2nd day (Thursday) breakfast was adequate but lacked some options being replenished and no yogurts. The staff were different and much more attentive. In the afternoon after being out all morning we chose to visit the Riverside Lounge for a strawberry tea. Our 2nd disappointment of the holiday, the ordering seemed to cause confusion as it took two members of staff to take the other and despite there being very few customers around it took a long time before the 2nd member of staff came and actually take the order. That done we waited and waited for a meagre offering to arrive but by the time we had finished eating the pot of tea finally arrived after once again being chased up. The Thursday night meal was due to be Beef topside but this did not materialise and was replaced by Pork. However, the attention of the staff was first class this time. Entertainment and drinking in the Lounge bar was good although on the Wednesday night the Live lounge was very cold due to a heating breakdown, the Showtime entertainer Stephen Bayliss was not available and replaced at short notice by Duncan Heather a very good Tenor Singer. Thursday Pm we enjoyed the Carol singing in the live lounge Bar. Overall, a very pleasant stay but if staff on those particular times had been more attentive it would have been just that a little bit better. Compared with other Warners this hotel is more expensive to stay at probably due to London pricing. We have booked our next Warners at Littlecote which is cheaper £209pp than a standard room at Runnymede at £259pp.