Group 1 Automotive UK
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“Tellusmore at group1auto” - I tried, but they haven’t responded!
Group1 at Norwich have had my RR for over 3 weeks and cannot identify the fault. I received this message from Group1 4 days ago and replied with my phone number immediately - but ‘tellusmore’ have not contacted me. Typical! Here is their message to me…. “We appreciate how frustrating it must be to struggle to get through on the phone and to have your vehicle with us for an extended period without resolution. This certainly isn’t the standard of service we aim to provide, and I’d like to sincerely apologise for the inconvenience and disappointment caused. Your comments have been shared with the management team at our Norwich site, and we’re reviewing both the communication process and the handling of your vehicle's issue as a priority. If you're willing, I’d welcome the opportunity to speak with you directly to better understand the situation and to see what we can do to support you now. Please contact me at tellusmore at group1auto.co.uk