Marisa Taylor

Jun 19, 2025

Sneaky thievery

I was very excited to join ClickUp due to its features and the supposed flexibility. The package I bought was supposedly for 15 users. Long story short, when members were added to the package it was not made clear that additional seats would be automatically debited from my account - without warning. When I queried it with the company, they sent me to a thread 5 years old to ‘upvote’ a policy any responsible and transparent company would do without needing to be asked. On that thread were many other dismayed customers. I am severely disappointed. I’m still in the trial period and may cancel if this is not sorted satisfactorily.