Sarah Abellan

Apr 23, 2025

DIsappointing

I would love to join the others in giving a great review but unfortunately this isn't my experience. Our laptop screen was knocked off the side and although the laptop still worked, the screen broke away from the base. We were told it could be repaired or have a new screen, the screen option obviously being more expensive. I asked if the fix would be good or is it better to get a new screen and was told that the fix could sort it no problem. A few days later we took it back as the screen was too loose and wouldn't stay up. We were told by the same person, that it's just a fix not a new screen which was totally different to what he had said as he had told us that a fix would be as good. He said he would see what he could do and we returned to collect it and it seemed ok. A week later, it was exactly back to the way it was when we took it in as all the glue used had just come out. Total waste of money and I'm really disappointed that I wasn't just told it would be better to replace the screen from the get go as we would have done that.