Reiss
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Still heard nothing from Reiss as to when I’ll get the shirt I paid them £126 for
I bought a shirt online last week to be collected from Next in Newark on Saturday 7th January. Newark is 30 miles from me and I arranged to meet a friend on Saturday 7th January to make the most of the trip. On Saturday morning I received an email from Reiss saying that my order was delayed and should he there in the next couple of days. I have received no subsequent update and now have no idea when or even if I will receive my item. The live chat this morning is not available and the Contact section on the website contains no email address (I have screenshots) Very disappointing. I was relying on having this work blouse for a specific event. Very cynical attitude to customer care. Reiss appear to have gone out of their way to make contacting them as difficult as possible. So I emailed the address Reiss gave me in its Trustpilot reply and I still haven’t heard anything!! It seems to be the case that they’ve received my £126 and they’re now intensely relaxed about getting my item to me.