H10 Hotels
Read all reviews for H10 Hotels →
Worst decision we ever made
Worst decision we ever made. Customer service is terrible. We had 3 free weeks included in our membership. We only got to use 1 my wife fell ill during our first time in Mexico and needed emergency surgery which was a little mysterious because 4 other Americans on the floor she was on had the same 2 emergency surgeries. With that said we inquired about the free weeks on many separate occasions and were assured if we travelled again we would be able to use them. Not only did it cost us $35,000 American dollars my wife has been suffering from ptsd since so has not wanted to travel outside the USA. She wants to try and travel again so I called to book a free week and use the 4 that come with my membership they refused to let us use a free week saying it expired and told me I was lying. I have been reassured on 3 separate occasions all would be fine. They refused to let me speak to a supervisor even though I have in the past. But for a customer service rep to call a person a liar. Not to mention during this time there were travel bands because of Covid and I was told they didn’t care. Only thing they care about is money. My buddy stayed at one of the hotels in Mexico that is part of the membership and paid way less than we did with having a membership that he booked through cheap Caribbean.com