TopCar
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Booked a car from Las Palmas Airport for 2 week hire. Vehicle choice was misleading from what I booked (Jeep SUV or similar 3 large bag capacity). What I got was a compact size hatchback that only just fit 1 large bag and hand luggage. Staff would not do a walk around with me to check the damage (it’s in their terms and conditions). I signed and put “unchecked” but the staff refused to accept this. I was then told take it or leave it. Car condition was dirty, unwashed and had stains on the seats. Had to take photos prior to leaving the airport. Staff on return were exceptional and a credit to the company. 900 euro deposit was actually taken and charged from my credit card and not just authorised, this resulted in a 10 euro fee from my card issuer to convert both on the payment and the refund at the end of the rental. Response to Top Car’s reply: The car was not the same class as booked and dirty. Nothing to do with my expectations! It’s what was supposed to have booked! If this car was inspected, then it isn’t meeting Your company “expectations”. Also, you haven’t addressed the fact that no one would do a walk around on pickup so we could agree the state and any damages. This is a requirement in your own terms and conditions! I was told in no uncertain terms that I either took the car unseen or don’t have the car! Luckily I have pictures and video of the car and a video of your staff refusing the walk around and telling me take it or leave it. As for returning as a customer…. NEVER. I visit LPA at least 2-3 times a year for 7-14 days at a time. CICAR is much safer and no hidden sneakiness. Even AVIS do walk around!