StubHub IE
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Denied Entry to Event – No Refund or Accountability
I purchased tickets through StubHub in good faith, only to be denied access at the event. I followed all instructions to request a refund, including submitting the required affidavit — within the timeframe they provided. Despite this, StubHub rejected my claim based on vague and shifting reasoning, claiming my affidavit “wasn’t validated” even though it met the requirements. When I attempted to clarify and comply again, StubHub told me I had missed the deadline — even though they caused the delay by changing the goalposts. I received no replacement tickets, no refund, and no real explanation. Just a closed case and zero accountability. StubHub promises "FanProtect," but in reality, the customer is left carrying all the risk. I was left out of pocket, and the handling of my complaint was evasive and dismissive. I would strongly advise others to be cautious when using this platform.