Available Car
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Be aware of the e handover team!
Sales team are great, handover team need improvement! Booked my handover appointment at 1:40, arrived at 1:30 waited for 1 hour before the process started. I was running late for my school run and asked to be done as soon as possible. Handover team suggested to reschedule however I took my day off for this appointment and it’s not my fault for the delay. Why should I reschedule? The attitude was rude and arrogant trying to avoid the responsibility by blame the system error. I will not be so crossed if genuine apologies were made! The excuse was “ we are short staffed”. If you know you got appointments and have not got enough staff to meet demand then surely management need to rethink their cost saving activities! At least think of another excuse! Happy with the car but not the handover service AT ALL!!!!!!