Pat

Jan 4, 2022

Very Poor Customer service / User Experience

I had an order which I had 'skipped' over the Christmas period because I was going to be away during that period. To my surprise I get charged the 160 dollars a week later, they have no real form of support on their website apart from an email and a buggy chat. So I emailed them saying please do not deliver as I wont be there to receive it. I get no reply for the email and then receive a text saying it was out for delivery. It got delivered and sat in my lobby for 4 days before I got back so I had to bin the whole delivery because it was off. So now I try the chat to get a refund because the email gets no response, I was actually connected to someone who straight out refused to refund me the money for the order and said it was my fault as the 'skip' only meant they skip the delivery for a week. This is not clear on the website as it just says 'skip this week' button next to the order. But apparently its my fault for your poor website design and I should just know what they mean when they give me vague terms. They also just closed the chat straight away as soon as they refused. Very very poor experience and I will never be using or recommending this service again. Meals are pretty average as well and its really expensive. If I could give it less then 1 star I would because it doesn't even deserve that.