Dx Delivery
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Really really poor company.
Bought a new alloy wheel online. Delivery expected 5 days later. Tracking details provided by the seller, but they didn't change once all day. Come expected delivery day, still nothing. Chased online via chat - and inquired where wheel is. they refuse to deal with me as the address I give them doesn't match their system. I am fobbed off back to the seller. The seller gets involved, speaks to DX, it appears that DX have changed the delivery address from what the alloy shop sent them to a random address that no one knows or whose it is. This done for reasons best known only to DX. DX refuse to talk to me as I can't tell them the address on the order. Funny that, when they changed it from my address to a random address. I explain what has happened, still refuse to help or engage. And that is it as far as this mob are concerned. "Computer says no, go away". Doesn't matter that the car is booked into a place on Monday to have this wheel fitted and the whole set refurbed. I can accept that mistakes happen, but I expect once highlighted, firms to bend over backwards to rectify it, rather than just fob people off, leaving them high and dry. Have explained numerous times that I can't verify the address, as DX have put the wrong address onto their system. I did however give them the tracking number, my name, the date they received the wheel, and the dispatching company. To no avail... "Computer says no". Astonishingly inept and useless bunch of clowns. Why oh why don't people just use DPD. They never fail.
