Chris

Aug 30, 2025

Company puts profit over existing customers

Been with them well over a year taking mounjaro, was only when the prices increase was mentioned that I realised how awful this company is, and this is what they were upto…. (1) they were letting brand new customers/ bulk buyers join, these people flit from pharmacy to pharmacy join and buy up all strengths of mounjaro, putting profits before customers….reason for this=to make a huge profit from misery. (2) now out of stock due to bulk buyers, they had a limited stock and would throw a few mounjaro pens on throughout the day which would be sold out in seconds….reason for this=(this was solely to increase foot traffic on their website🤫) (3)company temporarily suspend phone lines and other lines of communication….reason for this= because long term customers were panicking at not being able to buy their monthly dose of mounjaro(showing how little they care for customers) (4)they finally sold out of all mounjaro leaving long term customers stressed and stranded, some of whom knew they’d potentially not be able to afford to buy their next months supply of mounjaro again after the price increase and let’s not forget none of us knew how much it was going up by other than “upto 170%” So now out of stock and having made a huge profit with no thought at all for long term customers, they will now be turning their attention to damage limitation, I.E….trying to keep as many as possible of their existing long term customers (regular monthly income to Oxford online pharmacy). And all pharmacies now know how much the price increase is, some of them are currently selling the new stock at the new increased price already, for example my current 15 mgs dose of mounjaro was £205 per month but after the price increase it has now gone upto £310 per month, this will vary by a small amount from pharmacy to pharmacy, but Oxford online pharmacy know what prices they are going to charge us from Monday but will not update us until the 1st in the hopes that people are that desperate after not being able to restock during the price hike that they will just buy their next dose on the 1st from them as it’s easier than moving pharmacies. Conclusion, Oxford online pharmacy has been around for more than 30 years, they may play dumb and say they’ve never had to deal with a situation like this…many other online pharmacy’s have managed to look after their existing customers during the price hikes, ensuring they kept mounjaro to one side for their long term customers, and some of these pharmacies who have looked after their customers in this way haven’t been going for as long as Oxford online pharmacy, make of that what you will and this entire statement is my own opinion which i have based upon my own personal experience of being a customer with this company for over 1 year. I was panicking, desperately scouring various online pharmacies during the price hike as I couldn’t get my regular monthly prescription from Oxford online pharmacy and I came across a pharmacy called… PHARMACY2U and this below was written on their website, although it didn’t help me at the time it did make me think… Now this is a decent pharmacy, actually looking after their existing customers, and because of this message on their website I decided to go and sign up with them, they even have an app that makes life easier for us all. important upaate on Mounjaro prices 2.5mg, 5mg and 7.5mg are available to order for new and existing patients. We are not taking New Patient requests on 10mg, 12.5mg and 15mg. I hope my review helps some of you out and maybe switch to a better pharmacy, one that puts customers over profit.