Oxford Online Pharmacy is a digital healthcare provider that specializes in delivering pharmaceutical products and services through its online platform, oxfordonlinepharmacy.co.uk. The company offers a range of prescription and over-the-counter medications, as well as health and wellness products, catering primarily to individuals seeking convenient access to healthcare solutions. Customers can obtain medications after an online consultation with qualified healthcare professionals, ensuring that they receive appropriate treatment tailored to their needs.
The platform is designed to serve a diverse clientele who prefer the convenience of ordering medications from the comfort of their homes. By leveraging technology, Oxford Online Pharmacy aims to simplify the process of accessing essential health products while maintaining high standards of safety and confidentiality. The company's services are particularly beneficial for patients who may have mobility issues or those who live in remote areas with limited access to traditional pharmacies.
Oxford Online Pharmacy has a positive customer experience.
Oxford Online Pharmacy receives high praise for its quick delivery and excellent service, with many customers noting the efficiency and professionalism of their interactions. Reviewers frequently highlight the ease of ordering and the promptness of shipping, contributing to an overall positive experience.
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However, a significant number of complaints arise regarding customer service, particularly when issues occur post-order. Several consumers report difficulties in reaching the company for support, with claims of unresponsive communication and unresolved order problems. Instances of customers feeling scammed due to unfulfilled orders and lack of follow-up are also noted. While many appreciate the pharmacy's offerings and reliability, the negative experiences regarding customer support cannot be overlooked.
1,060 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
1,060
100%
-0.2
● Low
4.7 / 5 overall
=
1,060 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.7▼ 0.2
12-month avg
4.7
All-time
4.7
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
May 25
4.8
165
Jun 25
4.8
623
Jul 25
4.7
212
Aug 25
3.1
60
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 447 positive reviews
Fast & efficient54%
240 mentions
Customer service47%
211 mentions
Delivery43%
190 mentions
Easy to use21%
92 mentions
“Very good company and easy to deal with delivery always sent out fast”
On “Fast & efficient” · Aug 31, 2025
Top complaintsof 46 negative reviews
Customer service41%
19 mentions
Refund26%
12 mentions
Response time22%
10 mentions
Communication17%
8 mentions
“They’re fine until you need customer service”
On “Customer service” · Aug 30, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
Overall rating and review count for this company and similar companies
They’re fine until you need customer service.
I’ve been ordering my hair treatment from their website for a few years.
Two months ago, there was a glitch on their site: my card was charged, but I on... See more
What types of medications can I order from Oxford Online Pharmacy?
Oxford Online Pharmacy offers a range of health and medical products. For specific medications available, please visit their website or contact customer service.
How can I track my order after it has been placed?
You should receive a confirmation email with tracking details once your order is dispatched. If you need further assistance, please check their website or reach out to customer support.
What is the process for returning a product if I'm not satisfied?
Return policies may vary, so it's best to review the return information provided on their website. For specific inquiries, you can also contact their customer service for guidance.
How do I contact customer service if I have an issue with my order?
You can contact customer service through the contact information provided on their website. It's recommended to have your order details ready to expedite the process.
All 5 questions →Show fewer questions
Are there consultations required before ordering certain medications?
Yes, some medications may require a consultation or verification process. For detailed information on this process, please check their website or reach out to their customer support.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
They’re fine until you need customer service.
I’ve been ordering my hair treatment from their website for a few years.
Two months ago, there was a glitch on their site: my card was charged, but I only got a blank page. It wasn’t the first time this happened, but when the authorisation on my card turned into a full transaction, I contacted customer service. After some back and forth, they couldn’t locate the transaction on their end, so I had to open a chargeback dispute with my bank and wait about a month to get my money back.
This month, I received a newsletter with a 15% discount and placed an order (#1142635) earlier than usual. On Tuesday, they put my order on hold and asked why I ordered it earlier. I replied the same day, then chased them on Thursday and Saturday — still no response and no update on my order. Phone lines are closed.
With such poor service, I’ll have to move to a different pharmacy for my treatment.
I filled in my consultation they asked for photographs and identification. I was then asked for more photographs I said I had sent them then they said I had put down 2 different weights which I haven't after days of back and forth with emails,I said please can I have my prescription for wegovy weight loss pen or my money back on 20th they said they had processed a refund of £104 and it Will take 3 to 5 working days. I haven't received it and the are ignoring my emails, Their phone lines are not been answered at the moment. I am disgusted with this company, as a pensioner I cannot afford to lose this money.
Never go near this company. Put in an order and didn't receive the goods, tried to contact them, got no reply via email and they were unable to take calls but they took my money.
Been with them well over a year taking mounjaro, was only when the prices increase was mentioned that I realised how awful this company is, and this is what they were upto….
(1) they were letting brand new customers/ bulk buyers join, these people flit from pharmacy to pharmacy join and buy up all strengths of mounjaro, putting profits before customers….reason for this=to make a huge profit from misery.
(2) now out of stock due to bulk buyers, they had a limited stock and would throw a few mounjaro pens on throughout the day which would be sold out in seconds….reason for this=(this was solely to increase foot traffic on their website🤫)
(3)company temporarily suspend phone lines and other lines of communication….reason for this= because long term customers were panicking at not being able to buy their monthly dose of mounjaro(showing how little they care for customers)
(4)they finally sold out of all mounjaro leaving long term customers stressed and stranded, some of whom knew they’d potentially not be able to afford to buy their next months supply of mounjaro again after the price increase and let’s not forget none of us knew how much it was going up by other than “upto 170%”
So now out of stock and having made a huge profit with no thought at all for long term customers,
they will now be turning their attention to damage limitation, I.E….trying to keep as many as possible of their existing long term customers (regular monthly income to Oxford online pharmacy).
And all pharmacies now know how much the price increase is, some of them are currently selling the new stock at the new increased price already, for example my current 15 mgs dose of mounjaro was £205 per month but after the price increase it has now gone upto £310 per month, this will vary by a small amount from pharmacy to pharmacy, but Oxford online pharmacy know what prices they are going to charge us from Monday but will not update us until the 1st in the hopes that people are that desperate after not being able to restock during the price hike that they will just buy their next dose on the 1st from them as it’s easier than moving pharmacies.
Conclusion, Oxford online pharmacy has been around for more than 30 years, they may play dumb and say they’ve never had to deal with a situation like this…many other online pharmacy’s have managed to look after their existing customers during the price hikes, ensuring they kept mounjaro to one side for their long term customers, and some of these pharmacies who have looked after their customers in this way haven’t been going for as long as Oxford online pharmacy, make of that what you will and this entire statement is my own opinion which i have based upon my own personal experience of being a customer with this company for over 1 year.
I was panicking, desperately scouring various online pharmacies during the price hike as I couldn’t get my regular monthly prescription from Oxford online pharmacy and I came across a pharmacy called…
PHARMACY2U
and this below was written on their website, although it didn’t help me at the time it did make me think…
Now this is a decent pharmacy, actually looking after their existing customers, and because of this message on their website I decided to go and sign up with them, they even have an app that makes life easier for us all.
important upaate on Mounjaro prices
2.5mg, 5mg and 7.5mg are available to order for new and existing patients.
We are not taking New Patient requests on 10mg, 12.5mg and 15mg.
I hope my review helps some of you out and maybe switch to a better pharmacy, one that puts customers over profit.
Ordered mounjaro 3 weeks ago from this company and never again! I’ve paid £180 for 7.5mg I’ve sent them my doctors letter as requested. Sent multiple emails still haven’t heard a thing. Day light robbery! 3 friends and family members are in the same position as myself
The price of mournjaro has risen which is of no fault to uk pharmacies. BUT other pharmacies all stopped new customers bulk buying high dose in August while it was still at the cheaper price. Not Oxford pharmacy. Noo they said they’d prioritise existing customers. I’ve been with tjen from the very start of my weight loss journey and they had no intention of putting us first. As I’m a stay at home mum I was able to keep checking their site and grab my prescription before it sold out in seconds.my husband couldn’t do the same as much while he was working. Diabolical behaviour untrustworthy company greedy and don’t put customers first. Avoid at all costs. Other pharmacies managed to put existing customers first. I know this as I have friends using them. And some pharmacies wouldn’t let me buy when I was struggling with mine. ( which Is only fair to their customers) so I shall go with them. pharmacy2U for future.
I have beenScammed paid £224 for order never sent one ,out they don't answer calls or emails I been trying to connect them for weeks totally scamer I need to to connect my bank and police don't trust them
I have received great service from this company which I have been using for the last 9 months. I was advised there could have been a delay in my last order which I had planned for, but it was sent out quickly regardless. They keep me up to date with emails and really happy with the service I’ve received. Many thanks
Brilliant online pharmacy with great prices (frankly the best prices online per pill for what I was purchasing) and quick delivery. Can always rely on them. 10/10. Saves the time and hassle of having to book a GP appointment and wait ages to go through the usual process of "trying rubbing tap water on it and if that doesn't improve within 3 years, THEN we will prescribe xyz!".
I ordered a statin. The website asked me questions which I answered. They then took the money from my credit card. A few days later they requested that I need up to date cholesterol level whichI said I won't need as I am a dr. I requested my money back but they have yet to reoky. It has been a week and I have still not got a reply or my refund.
Absolutely awful. Actually... reckless and borderline unsafe. I purchased Mounjaro for the first time - 2.5mg for 4 weeks - and now I can't buy any more. No replies to emails. Phone lines down. I'm left totally hanging and wondering what to do. They said existing customers would be looked after but it's an absolute lie. Even before the Mounjaro-pocalypse, the 'support' was automated and curt. I now have no idea what to do, with no access to carry on what was a very big and very expensive decision.
I ordered 6 boxes of a medicine and only received 4. I emailed them to raise the issue and no reply, tried to call them multiple times and after staying for an hour on the line, no response. Terrible customer service. My issue never got resolved. I'm frustrated and won't order from Oxford Pharmacy anymore. If I could, I'd give them 0 stars. 👎👎👎
Rejected my order for no reason despite all proofs…
The only reason I decided to switch to this online pharmacy was because of their lower prices of Mounjaro and a discount code for new customers.
I decided to switch from my current local pharmacy.
The application process was very time consuming but I provided all the information needed including all details of my GP and proof of my current prescription of Mounjaro approved by both my current local pharmacy and GP. They took the money from my card quickly but then the next day I got an email saying my request had been declined as Mounjaro is not suitable for me!! Why?! Why did you not contact my GP to check/discuss??
So are they using different guidelines to other places??? Because I was told by my own GP that it’s ok to go on it and then had a face to face consultation with my local pharmacist who also said it’s ok for me and prescribed it for me.
What a complete waste of my time! I wish I had looked at all these negative reviews on here first before wasting my time!
Why take the payment so quickly before approving the sale? And then the refund takes several days to go back on the card. So I had to wait for the money to go back on my card in order to go back to my usual supplier to continue with Mounjaro.
Will never use this company again for anything else.
I’m trying to delete my account with them but I can’t find the option to delete my account as I do not feel comfortable having had to send them photos of me they asked for the application and proof of ID. Found it all very intrusive. How do I delete my online account with them?
Oxford Online Pharmacy is a digital healthcare provider that specializes in delivering pharmaceutical products and services through its online platform, oxfordonlinepharmacy.co.uk. The company offers a range of prescription and over-the-counter medications, as well as health and wellness products, catering primarily to individuals seeking convenient access to healthcare solutions. Customers can obtain medications after an online consultation with qualified healthcare professionals, ensuring that they receive appropriate treatment tailored to their needs.
The platform is designed to serve a diverse clientele who prefer the convenience of ordering medications from the comfort of their homes. By leveraging technology, Oxford Online Pharmacy aims to simplify the process of accessing essential health products while maintaining high standards of safety and confidentiality. The company's services are particularly beneficial for patients who may have mobility issues or those who live in remote areas with limited access to traditional pharmacies.
