Charles Schwab
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The Worst Customer Service Experience
I am a TD Ameritrade customer. I live in Japan. I used to easily move money back and forth from my margin account to my US bank account. My equity per cent is currently 56% but it will not allow me to withdraw. I called Schwab and they told me to call back because the department I needed wasn’t open. I called back and they put me on hold for several minutes and when they got back on, they said it’s because I am an international account. So I asked them what per cent do I need to be able to withdraw and they said they didn’t know. I said is it 100% and they answered PROBABLY. So I don’t know how I can even get hold of my own money.