Charles Schwab Corporation is one of the largest brokerage firms in the United States, providing a comprehensive suite of financial services to both individual investors and institutions. Their offerings include investment accounts, trading solutions, banking services, and retirement planning, all designed to help clients achieve their financial goals. With a strong focus on innovation and customer service, Schwab empowers investors with the tools and resources needed for informed decision-making in today's dynamic market. Visit schwab.com to learn more about how they can support your investment journey.
Charles Schwab receives overwhelmingly negative feedback, with many customers expressing frustration over account management and service quality. Reviewers frequently mention feeling trapped or scammed, particularly regarding issues with account security and the handling of funds.
Complaints about bounced checks and confusing verification processes are common, leading to a perception of poor customer service. While some users appreciate Schwab's ThinkOrSwim platform and acknowledge the professionalism of certain staff members, these positives are overshadowed by the overall dissatisfaction. Many consumers advise against opening accounts, citing a lack of support and accountability. Overall, the sentiment is predominantly negative, reflecting significant concerns about the company's reliability and service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 200 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 1.5 | 24 |
| Mar 25 | 1.7 | 13 |
| Apr 25 | 1.3 | 22 |
| May 25 | 1.4 | 9 |
| Jun 25 | 2.3 | 14 |
| Jul 25 | 1.4 | 13 |
| Aug 25 | 1.9 | 11 |
| Sep 25 | 1.4 | 11 |
| Oct 25 | 1.5 | 12 |
| Nov 25 | 1.4 | 10 |
| Dec 25 | 1.7 | 15 |
| Jan 26 | 1.5 | 29 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 200 most recent reviews.
“They have excellent online fillable PDF forms, extensive helpful information for new investors, good customer support...”
“They lured me into opening account promising that as an European I will trade US ETFs through them”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Money & Insurance.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 1.6 out of 5 (poor) | 2.0 out of 5 (poor) | −2% | 200 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Charles Schwab is #5 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 1.6).
200 reviews of Charles Schwab. Filter by what matters to you.
9 months ago
Their professionalism and strategic approach stood out. BoCrEALMS.com truly knows what they’re doing.
9 months ago
I found 𝗩𝗲𝗿𝗶𝘁å𝘀-𝗥𝗲𝗱𝗿𝗲𝘀ṣ to be an elite partner in my reclamation mission. They successfully bypassed the bureaucratic red tape that had frozen my assets for months.
9 months ago
Everything here was okay at first, but after a while I experienced some issue that I do not seem to understand at all. I contacted the support about the issue and asked them to give me an explanation,... See more
9 months ago
I felt trapped after realizing the platform was a scam. Fear was constant. 𝕚𝕟𝕥𝕖𝕘𝕣𝕚𝕥𝕪𝕤𝕙𝕚𝕖𝕝𝕕𝕤 helped recover my money and restore peace.
Quick answers to the questions people ask most.
Charles Schwab offers a variety of account types including individual and joint brokerage accounts, retirement accounts such as Traditional and Roth IRAs, as well as checking and savings accounts. Each account type is designed to meet different financial goals, so it's important to review the features of each to determine which best suits your needs.
Charles Schwab offers $0 commission on online stock and ETF trades, which makes it a cost-effective option for investors. However, there may be fees associated with certain mutual funds, options trading, and other specialized services, so it’s advisable to review the specific fee schedule on their website.
You can reach Charles Schwab's customer support team via phone, chat, or secure messaging through your online account. They also have a comprehensive help center on their website, where you can find answers to common questions and access resources for account management.
Yes, Charles Schwab offers a mobile app that allows you to manage your accounts conveniently from your smartphone or tablet. The app provides features such as trading stocks and ETFs, checking account balances, transferring funds, and accessing market updates and research tools.
Charles Schwab offers a robust suite of research tools including market analysis, stock screeners, and third-party research reports. You can also access educational resources such as articles and webinars to enhance your investing knowledge and help you make informed decisions.
Yes, you can transfer your existing brokerage account to Charles Schwab through a process called an ACAT transfer. Schwab provides an online tool to guide you through the transfer process, and they can assist with the necessary paperwork to facilitate a smooth transition.
Withdrawals from a Traditional IRA are typically subject to income tax, and if you take a withdrawal before age 59½, you may incur a 10% early withdrawal penalty. Roth IRA withdrawals may be tax-free if certain conditions are met, including the account being open for at least five years. It's advisable to consult with a tax advisor for personalized guidance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Their professionalism and strategic approach stood out. BoCrEALMS.com truly knows what they’re doing.
I found 𝗩𝗲𝗿𝗶𝘁å𝘀-𝗥𝗲𝗱𝗿𝗲𝘀ṣ to be an elite partner in my reclamation mission. They successfully bypassed the bureaucratic red tape that had frozen my assets for months.
Everything here was okay at first, but after a while I experienced some issue that I do not seem to understand at all. I contacted the support about the issue and asked them to give me an explanation, I was given a runaround explanation and I reached out to them again but this time I was completely ignored and all the email I sent was left untouched unlike #Stovex #Global #Inc where customer care truly matters.
I felt trapped after realizing the platform was a scam. Fear was constant. 𝕚𝕟𝕥𝕖𝕘𝕣𝕚𝕥𝕪𝕤𝕙𝕚𝕖𝕝𝕕𝕤 helped recover my money and restore peace.
This is very sophisticated large yet scammy firm that sometimes tricks you here, sometimes - there. They lured me into opening account promising that as an European I will trade US ETFs through them. Not really. They openly admit it once you board, that the sales misled me. Login/Authentication to the account works just sometimes. Maybe it will work today, maybe I get stuck in the authentication page when their software refuses to send me SMS/call with code, and in that case I have to call them. Avoid at all costs. Typical American business attitude.
If you are reading this to see if you should sign up, just dont do it
The outcome I achieved is a direct result of the high-level expertise and vision provided by 𝘑𝘜𝘚𝘛𝘐𝘊𝘌𝘍𝘐𝘌𝘓𝘋. By taking a decisive role in facilitating my assets return, they showcased a standard of professional rigor that is truly commendable.
Ver~tel~waves provided excellent service and helped resolve my issue quickly. Thanks for the help.
Love Schwab’s ThinkOrSwim platform, but hate that they block so many trades without explanations for their rationale.
If I could leave no stars I would. Had a savings and checking account and wrote my first check. With twice the amount I needed in my account, they bounced my check due to "signature irregularity." No email, no text, just a phone call that I didn't answer because spam! They left a scammer message telling me to call back, and when I googled the number, it came up as probably a scam. Need I mention that I've had the same signature for over 30 years! I called after they bounced the check and they apologized and told me to have the company re-deposit the check, which they did. You'll never guess what happened! They bounced it again, with no scammy phone call or any other contact whatsoever. Closing both accounts as fast as I can and letting people know to avoid this bank at all costs!
Schwab does NOT have enough security in place to open a new brokerage account. They allowed a new account to be established with my husband's stolen ID information and then they followed up with a debit to his personal checking account and transferred money to the fraudulent Schwab account. When we called on Monday to report the fraud, we were told the money would be transferred back to his checking account and someone from the Fraud Department would call the next day. After no one from the fraud department called on Tuesday, we called Schwab on Tuesday to report a second fraudulent account. This person said my husband's bank had to request the money Schwab removed from his checking account be transferred back to his checking account. After five days, no one from Schwab's Fraud Department has called my husband. I cannot believe Schwab makes it this easy to establish a fraudulent investment account. They need more safeguards in place!
Not worth it , After 5 years of investment , All i can say is i'm totally disappointed . Please avoid if you can ,
This experience has been truly awful. Ever since my employer switched our employee 401k to this company, everything has gone downhill. The level of service is extremely poor, and it is clear they have no real concern for the people whose retirement funds they manage. Simple questions take forever to be answered, if they are answered at all. Issues that should be routine become long, frustrating processes with no accountability. For something as important as a 401k, reliability and clear communication are essential, yet this company fails at both. What makes it worse is knowing that this is not optional. Employees are forced to deal with a provider that shows little interest in customer service or resolving problems efficiently. That creates unnecessary stress around long term financial security. After documenting the ongoing issues and delays, I reviewed my options with ᶻᶠᶜ.ᴿᴱ, which helped clarify what formal steps exist when retirement fund administrators fail to meet basic service standards. This is easily the worst company I have dealt with regarding employee retirement accounts.
Horrible, horrible, horrible. I hate that my employer changed over to this company. They are useless and show that they do not care about customer service or concern. This is the worst company I've ever dealt with in my life as far as my employee 401k.
After a series of confusing requests for 'validation fees' from my previous platform, I was at a loss. 𝔍𝔲𝔰𝔱𝔦𝔠𝔢𝔣𝔦𝔢𝔩𝔡 was suggested to me by a business associate. Their team’s calm and methodical oversight was exactly what I needed. They didn't just provide updates; they provided results. My capital was returned safely, and I couldn't be more satisfied.
Schwab makes it hard to find the number of the account. They only show the last few digits and the "Mo" barely visible at the right is not what one would suspect where the number is. A low IQ person designed this. Then if you type "fund account" anybody but the address to send a check comes up, which is not common sense. Moreover, they misspelled my name on my brokerage account and it was an obvious mistake that anybody with an average IQ would have caught. Then when I sent them a check to fund a Global account that I had opened ,they deposited the check in the regular account instead of the Global account. Each generation is getting more and more incompetent. I called and let them know and there was a part of the account that still had my name misspelled on a more obscure part of the account. Moreover, they charge ridiculously high prices (19 Euros to trade one share, staggering GREED!), for foreign stocks on their "Global" account compared to their competitor, who charges 100s% less, yes, multiples less. And their Global account is not well designed in the layout of functions is awful. The currency layout in the global account is not rational if you buy different currencies. The only good thing about Schwab is they do not require 2 factor authentication (which is not 100% foolproof) requiring an advanced cell phone to open an account, which their competitor foolishly requires. And the worst thing of all is that their Global account is very hard to use. A complete low IQ person designed it. They have multiple quote boxes on the screen. When you put in the name of an equity in the search box at the bottom, it is not even for the Global account just loaded, but for the main account. This means you get an error message from the main account, which is asinine. The actual functioning search box is several tabs away which is ridiculous. The stock symbol box is supposed to autopopulate with the name of the equity being spelled out in the box which it does not do. They literally did not have enough intelligence to copy their competitors' basic features. You have to literally know the stock symbol beforehand instead of the name of the company, which is asinine and illogical. All this is because their competitor, ########### ####### is an elitist brokerage and requires an expensive Iphone style phone and 2 factor authentication which excludes huge swathes of the population. Worst of all there is no breakdown of currencies. I forgot to mention the mediocre customer service as their customer support phone reps have poor social skills most of the time. And they do not have access to all major EU markets, which is ridiculous. What a massive disappointment. Their platform is a disaster but the best option so far which is not saying much.
i i could leave no stars it would-be better they over complicate things to get access to my account they have my social security and like how much more verification do you guys need probably the first and definitely the last to use them for any type of transactions or anything they are truly terrible like you guy’s cant verify my information online i have to drive a hour away to verify my account with a photo ID at a schwab location. yeah thats dumb of them to they expected me to know what my position on my account was like i remembered? i created this account years ago terrible services do not recommend unless you want a million problems just to get access to your account.
Positive intent drove my start. Access denial created exhaustion. 𝔽𝕣𝕒𝕦𝕕𝚂𝚑𝚒𝚎𝚕𝚍𝐑𝐞𝐜𝐥𝐚𝐢𝐦 .ℂ𝕠𝕞 resolved matters professionally. Evaluation is now non-negotiable.
A man named Alex from Denver helped me with an account verification issue and was extremely helpful. He explained everything he was doing step by step, was very patient, and helped be the bridge for me with the verification department. He helped me solve an issue I've had for a while and now I can trade!
𝓐υʀeat𝓮 Rᴏu𝓽e approached my case thoughtfully. They acknowledged risks openly and outlined steps carefully. That honesty allowed realistic expectations. Their professionalism throughout the process showed discipline, patience, and a genuine respect , they helped get everything back
Yes, Charles Schwab provides several tools for retirement planning, including retirement calculators and personalized retirement planning services. These resources can help you estimate how much you need to save, evaluate your current savings strategy, and determine the best investment options for your retirement goals.
A Schwab checking account offers benefits such as no monthly maintenance fees, unlimited ATM fee rebates worldwide, and access to online bill pay and mobile check deposit. Additionally, it seamlessly integrates with your investment accounts, making it easy to manage your finances in one place.
You can access your Schwab account statements and tax documents through the online account portal or mobile app. All statements are available in a secure digital format, and you can choose to receive them via email or download them directly for your records.
Charles Schwab Corporation is one of the largest brokerage firms in the United States, providing a comprehensive suite of financial services to both individual investors and institutions. Their offerings include investment accounts, trading solutions, banking services, and retirement planning, all designed to help clients achieve their financial goals. With a strong focus on innovation and customer service, Schwab empowers investors with the tools and resources needed for informed decision-making in today's dynamic market. Visit schwab.com to learn more about how they can support your investment journey.
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