Shar

Dec 29, 2023

Disappointing

I'm not gonna lie but I had high hopes for this service but it left a lot to be desired. I've never left a bad review before but o really wasn't happy from the time I walked in til the I left the store. I walked in and joined the que, which was to be expected, it was Christmas eve. The girl that was at the counter when I walked up was friendly enough. However she struggled to understand when I told her I'd paid for the service in advance online. When it eventually clicked she couldn't find the transaction. All of a sudden she told me she'd be back in a couple of mins and off she went to go get changed for her colleague who needed it for a customer he was serving. When she arrived back, she was busy dealing with some other customer. So while I was standing there waiting for her to finish dealing with me she continued to get the products the other customer wanted and complete his transaction. She then spoke to a colleague and asked if he knew where the woman she'd been dealing with was. ....I was standing in front of her, which I told her. I was then passed over to that other colleague, who again, had great difficulty finding the transaction. He just walked away without saying anything and left me standing there. Finally the girl came back, eventually found the transaction, took my details and confirmed they had the correct part for my phone. I was told it would take about 45 mins. 1hr15mins later I went back to get my phone and was served by a different member of staff. He retrieved my phone, read the receipt and proceeded push the card machine towards me pay. I explained I'd already paid online and showed him my email. Again there was a struggle to find the transaction on their system, he eventually told me'you can just go' and handed me my phone and was quite reluctant to give me a receipt when asked for it. I found this to be an extremely unpleasant experience. Customer service was non existent. It's system was very disorganised. Why provide an online system to pay for a service in advance of it's not so easy to manage/find in store? Being left at the counter mid service for the staff member to run around after another staff member was highly unsatisfactory as it was but to then serve someone else before finishing dealing with me was extremely unprofessional. I understand it was a busy time, but the shop itself wasn't busy. There's just no excuse for the poor service I received in store. It may not be like that all of the time bit I don't think I'd be rushing back there again.