TT

Aug 20, 2025

Do not purchase a samsung refrigerator

After being a Samsung customer for many years I can honestly say I would never trust this company ever again. I currently own a Samsung refrigerator, 2 Samsung televisions, 3 Samsung Tablets, and 1 Samsung phone. 2 weeks ago my 5 and a half year old refrigerator stopped working. The freezer went first and of course I had just went shopping and ended up losing over 250.00 worth of frozen food from Costco. I called Samsung and waited on hold for over an hour and half only to be disconnected 2 minutes after my call was picked up. I then decided to try live chat where we did some trouble shooting and after nothing worked the agent suggested we set up a repair. The fridge was past the 5 year warranty so I was warned of this fact. There is a sticker that came on the fridge that says "10 year warranty on the compressor" Underneath that it says Digital Inverter Technology. When I called Samsung back later that day I was told there are only 2 Samsung authorized repair companies in my area but there was a considerable wait time to get someone out to me. The chat agent reminded me I'm out of warranty. I said I understand that but I believe my fridge has a 10 year warranty on the compressor. He said yes the compressor is covered under the 10 year warranty. At no point did this person or any other person in the 2 weeks it took to get a resolution tell me that only a digital inverter compressor is covered, and not the regular compressor. I called and chatted with multiple Samsung support agents and not one person gave me this information. I asked everyone I spoke to if my compressor is covered. Not one person in 2 weeks said just so you know the compressor is not covered, only the "other" compressor is. A samsung authorized repair person came to my house 4 days later and told me they had to perform a test that Samsung requires to see if the compressor is bad. He did the test and said your compressor does not work. He also showed me a leak in the back of my fridge also caused by the compressor not working. He submitted his report and told me to call Samsung later that day to set up the under warranty compressor replacement. When I called Samsung back that day they told me the report only showed my fridge had a leak but made no mention of the compressor. I said the technician specifically came here to perform the test you need. They had the test results but still claimed there was no mention of the compressor. They told me they would try to get in touch with the repair place for further clarification. Again I asked is my compressor covered under warranty and again I was told it was. After calling Samsung daily and waiting on hold for over an hour each time I was given the same response each day. The back office has your ticket and someone will get back to you. Still not one person offered the information that I needed, that my compressor was bad but that wasn't the compressor that Samsung covers. After days of getting zero response I emailed the Samsung CEO department. I wrote out my entire issue and asked that it please be escalated. The next day, 2 weeks since my fridge first broke, I get a phone call. I'm told by this person that she's very sorry but my compressor is not covered under any warranty and only the digital inverter compressor is. I said, why is it that nobody I spoke to over the course of 2 weeks told me this. I wasted time and money having a repair person come in to do a test for absolutely nothing. If someone would have told me this I would have went out shopping for new refrigerator the next day. This billion dollar company didn't even so much as offer me one dollar for loss of food compensation, not a single thing. I was given the wrong information by multiple agents, paid a repair technician to perform a compressor test, all to wait 2 weeks for someone to tell me that's not the compressor that's covered. I'm warning everyone do not buy a samsung appliance. I had called multiple local repair places near me because I originally didn't want to wait for the Samsung authorized repair technician. Every single place I called said they will not come out to even look at a Samsung refrigerator because of how many problems they have. My refrigerator lasted a little over 5 years. I looked at a sticker on my fridge all this time telling me I had a 10 year warranty on my compressor. There is zero fine print that says the only compressor covered is the digital inverter compressor and not the regular compressor. I assure you, the compressor will break and just a warning, this is not the compressor that is covered. Save yourself the headache and costly repairs and look to another brand for a refrigerator. Appalling company to say the least.