budgetair.com/en_us
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Strongly Advise Everyone to Avoid Using BudgetAir for Bookings! Terrible Customer Experience – They Take Payment but Don't Issue Tickets!
On January 29, 2026, I purchased 5 tickets from Hong Kong to Vancouver on the BudgetAir website for a total of £4,769 According to the booking confirmation email, I was informed that the e-tickets would be processed and issued within 96 hours. However, after a full six days, I still had not received any e-tickets. After I left a review on Trustpilot, BudgetAir replied stating that a customer service representative would contact me within 24 hours, but this turned out to be completely empty promises. Later, I contacted Hong Kong Airlines directly and discovered that BudgetAir had not even paid for the tickets! Subsequently, I contacted a BudgetAir staff member via online chat, and they confirmed that my tickets had not been issued yet, asking me to wait another 24-48 hours. Most airlines typically issue e-tickets immediately upon receiving payment. BudgetAir's practice of delaying ticket issuance after taking payment poses a significant risk that seats may sell out, causing severe travel disruptions and losses for passengers. Please be very cautious: BudgetAir accepts payment but does not purchase tickets promptly, which could leave you stranded and unable to board your flight. I strongly recommend choosing more reliable platforms for bookings and avoiding the risk of using this website for any transactions!