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BudgetAir.com receives a mixed reception from consumers, with a significant number expressing dissatisfaction. While some reviewers appreciate the smooth and easy booking process, highlighting the absence of hidden fees and fast transactions, the majority report severe issues with customer service and booking reliability.
Many customers describe their experiences as frustrating, citing problems such as unresponsive support, unexpected charges, and difficulties in obtaining refunds. Complaints about being unable to modify bookings or receiving incorrect refund amounts are prevalent, with some labeling the company as a scam. Despite a few positive experiences, the overwhelming sentiment points to a lack of trust and support, leading to a negative overall impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2026.
| Month | Average | Reviews |
|---|---|---|
| Jan 26 | 2.6 | 32 |
| Feb 26 | 2.3 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Smooth and easy experience”
“Aucun service à la clientèle, les vols ont été décalés par la compagnie aérienne”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Booking | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.8 out of 5 (poor) | 1.6 out of 5 (poor) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | — | 5.0 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 3.8 out of 5 (good) | 4.2 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: budgetair.com/en_us is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 1.6).
60 reviews of budgetair.com/en_us. Filter by what matters to you.
9 months ago
Best thing is, price stayed the same from start of the process till payment, no hidden add ons
9 months ago
It was smooth booking the flights. I hope it will be this way throughout.
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Polarized pattern: few middle ratings. 35% of recent reviews are 4–5★ and 62% are 1–2★.
Aucun service à la clientèle, les vols ont été décalés par la compagnie aérienne. J’ai reçu de notification on est pris à Vancouver, et pas capable de parler à un agent très mauvais service après-vente, je déconseille fortement d’utiliser ce service.
Best thing is, price stayed the same from start of the process till payment, no hidden add ons
It was smooth booking the flights. I hope it will be this way throughout.
Smooth and easy experience
Easy with no hidden fees
These guys are a rip off ! Don’t use this company
They are scammers. They charge $15 for change or cancellation but cannot do any changes if we buy premium package. Why do they charge extra money if they cannot make any changes to premium package???? They are literally scammers ☹️😡
The price shows 2398 for two person emirates flight they charge me addtional 75 without knowing me its not mention even in bill its completly scam with customers
easy and fast transaction
Centre appel basée en Inde il parle que anglais échange pas message il facture 500 euros modifier une date réservation des escrocs fuyer je déconseille à moins que vous avez de argent jeté par la fenêtre previligier agence en France j'ai fait erreur je regrette
On January 29, 2026, I purchased 5 tickets from Hong Kong to Vancouver on the BudgetAir website for a total of £4,769 According to the booking confirmation email, I was informed that the e-tickets would be processed and issued within 96 hours. However, after a full six days, I still had not received any e-tickets. After I left a review on Trustpilot, BudgetAir replied stating that a customer service representative would contact me within 24 hours, but this turned out to be completely empty promises. Later, I contacted Hong Kong Airlines directly and discovered that BudgetAir had not even paid for the tickets! Subsequently, I contacted a BudgetAir staff member via online chat, and they confirmed that my tickets had not been issued yet, asking me to wait another 24-48 hours. Most airlines typically issue e-tickets immediately upon receiving payment. BudgetAir's practice of delaying ticket issuance after taking payment poses a significant risk that seats may sell out, causing severe travel disruptions and losses for passengers. Please be very cautious: BudgetAir accepts payment but does not purchase tickets promptly, which could leave you stranded and unable to board your flight. I strongly recommend choosing more reliable platforms for bookings and avoiding the risk of using this website for any transactions!
Scam Scam Scam. These thieves and stealers took the my money and after 4 days me chasing them they said the flight price has gone up to double the price they quoted and took from my account. It doesn’t finish here they now have blocked my no and not responding any of my queries. I have all the emails/ calls and WhatsApp chats as records which I will be uploading in due course.
I had a very disappointing experience with BudgetAir and would not recommend them. First, my ticket was not canceled by the airline — it was only rescheduled due to a storm. However, BudgetAir showed it as canceled on their side and created confusion instead of properly handling the reschedule. Second, I was clearly told that I would receive a $170 refund. After waiting for about a month, they changed their statement and said I would receive only $50, which is not even half of what they originally promised and not even close to the ticket price I paid. This felt very misleading. Their customer support was also extremely poor. Phone calls were not answered, and chat support was rude and arrogant. Instead of helping, the agent behaved unprofessionally and showed no interest in resolving the issue. Even worse, I still have not received the $50 refund they later promised. It has already been weeks, and now they say it may take more than three months. They are shifting responsibility to the airline, while the airline says they cannot discuss anything with me because the booking was made through BudgetAir — meaning only BudgetAir can handle it. But BudgetAir is not taking responsibility. Overall, this has been frustrating, stressful, and feels very unfair. Based on my experience, I would strongly advise others to be very careful before booking through BudgetAir.
My booking was cancellend and 1625 was regunded instead of 1800 that was charged!
I accidentally booked my ticket with the wrong travel date and contacted BudgetAir immediately after noticing the mistake. I expected some level of flexibility or a short grace period to correct an obvious human error, especially since the booking had just been made. Instead, I was told that no free cancellation or correction was possible and I had to pay an additional $110 just to fix the date. This experience was very disappointing. A small mistake turned into an unnecessary financial penalty, and there was no willingness to help or offer a reasonable solution. For an online travel agency, basic flexibility for immediate corrections should be standard practice. I strongly advise others to double-check every detail before confirming a booking with BudgetAir, because if you make even a minor mistake, you may end up paying heavily for it.
Budgetair.com holds my $1000CAD for a long time when other booking websites refunded my money in less an hour after my Westjet flights were canceled, I won't book with them anymore. I disputed my credit card transaction with Budgetair.com, because someone on Facebook said they didn't get the refund from Budgetair.com after 9 months. Budgetair.com is scamming people with refund money.
Modification de dates pas possible sauf par le chat avec un agent: billet acheté 60€ , Modification +115€ (donc on passerait à un coût de 175€ pour un vol de 1h de Nice à Venise... et encore je n'ai pas donné les dates à l'agent, autant il aurait fallu en rajouter encore. Au départ 60€ c'est juste avec un petit sac... un petite valise en soute c'est +83€... mettre le petit de 7 ans avec un adulte c'est encore +100 aller retour... on prendra une autre compagnie la prochaine fois. Ma femme opérée du dos un peu en urgence 17 jours avant le départ... on verra si on peut y aller ou pas. Mais j'annule le perd tout et il vendrons à quelqu'un d'autre. Remboursement zéro
Very poor agency. Will not step-up for you or give you assistance on your concerns. They will advise "talk to the airlines directly." Do spare yourself from wasted money, time, and energy. Booking with other travel agencies like Kiwi.com is worth a simple difference in price.
I booked a flight through Budget air for the first time as the price was slightly better than other providers but having a terrible experience. Travelled to India multiple times and never had any issue until now with any providers we used earlier. I booked a flight to India 3 days back including 2 checked bags. I received confirmation after 3 days and to my surprise, the e-ticket didn't include checked bags. Spoke with customer service this morning and they are saying that the package didn't include checked bags and asking me to show the proof of my booking. I wish I saved the screen shots with checked bags included. They said they will get back to me in 48 hours. I asked the rep to connect me to their Manager and I was told that the Manager is out sick and there is no backup. My trip is in 2 weeks and here we are with this issue. Too stressful. Other providers like IndianEagle which had high rating were offering the same package with checked bags with little bit more. Too bad that I got attracted to this low price. I asked them to cancel my tickets and issue refund, and I was told that they cannot do that. I wish I read the reviews before booking with BudgetAir. Just got an email from them saying that they cannot do anything and I must purchase baggage separately. It would cost me $1200 to purchase baggage now. BE AWARE of BudgetAir. DO NOT BOOK WITH THEM.
It's my first time to place ticket with Budget Air.Com. But I surprised the Brice is so low then the other websites.
CrowdTrust is a review platform that operates similarly to Trustpilot, providing consumers with a space to share and read experiences about various services and products. The company focuses on gathering authentic customer feedback, enabling users to make informed decisions based on the insights of their peers. Targeting a broad audience, including travelers and consumers seeking reliable information on services, CrowdTrust strives to enhance transparency and trust in the marketplace. By allowing users to compare experiences and ratings, the platform aims to foster a community of informed consumers who can confidently choose services that meet their needs.
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