Govuk Hmrc Revenue
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Beyond awful
Have been waiting for a refund for over a month. Everyone I have spoken to has said this would be done to no avail. Have spent hours on the phone trying to get through 1st advisor said they would raise a chq, never received. 2nd advisor said they would raise a BACS payment, never received. Called today, waited an hour 10mins, advisor was not interested in the ref number I had, put me on hold, then line went dead. Appreciate its almost end of tax year but really the service is appalling, after a month still waiting for refund and I am £670,25 out of pocket......absolutely at the end of my tether. They appear to be answerable to no-one. Who are they answerable to ? I am a taxpayer and expect a better service than this. Rubbish, take note Labour !!