Magnum

Nov 17, 2025

Lying once again!

So again, they create a system to make it impossible for you to "verify your identity". They ask you to take a selfie and tell you that the selfie seems "fraudulent or fake". How is this possible? They ask access to the camera and their app takes the selfie. The selfie is taken in real life. And again my payment is suspended and I can't get my money. The best part is that the support is AI so all they say is to check the procedures that were already there in the website (and that I'm following by the letter) and the response here is in Trustpilot is all the same: "We are sorry bla bla bla, it's our fault bla bla bla, it's unacceptable bla bla bla, we are going to fix it bla bla bla" and nothing happens. They pretend they care, they pretend they are going to fix it, they pretend they are going to do something and that they are really going to help and that is all a lie! They don't care at all about the customers and their service. So I think I'm done and now I got scammed for the lack of a better word. Funny thing is that Trustpilot has a similar system to check identity (with selfies and all) and it works here. And I used the same document. Amazing!