Stripe Inc.
Stripe receives overwhelmingly negative feedback from users, with many expressing frustration over account management and customer service. Reviewers frequently report issues with accounts being blocked without explanation, leading to withheld funds and significant financial distress for small businesses.
Customers describe Stripe as detrimental to their operations, claiming it favors larger businesses while penalizing smaller ones. Despite some users appreciating the platform's functionality and support from certain staff members, these positives are overshadowed by complaints about slow payment processing and inadequate customer service. Many warn potential users to avoid Stripe, citing experiences of lost money and lack of responsive support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.2 | 139 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 5 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 4 |
| Apr 25 | 1.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 3 |
| Jul 25 | 1.0 | 13 |
| Aug 25 | 1.0 | 2 |
| Sep 25 | 2.0 | 4 |
| Oct 25 | — | 0 |
| Nov 25 | 1.3 | 61 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 139 most recent reviews.
“inovated platform, but I had issues with the experiance when it comes to mcc, they assigned me a wrong code and I nee...”
“com regarding the terms and conditions on my account”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Financial Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.2 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | +24% | 139 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Stripe is #5 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 1.0).
139 reviews of Stripe. Filter by what matters to you.
11 months ago
AVOID THIS COMPANY LIKE THE PLAGUE!! Read the BBB complaints. (And yet, BBB gives them an A+ rating?!?!?!?) I received an email to my business email from Link.com, a division of Stripe.com regardin... See more
11 months ago
Stripe is a company that destroys small businesses as soon as they grow, while giving large businesses far more tolerance. They block small businesses for nothing, yet allow big ones endless leeway. A... See more
11 months ago
I’ve had €573 stolen by Stripe. My account has been blocked for more than three months, and Stripe has not provided any response or support through any channel. I’ve contacted them repeatedly via emai... See more
11 months ago
This organisation processes payment transactions for fraudulent webshops. This means that by the time, you see payment went through Stripe, you money is already gone.
Quick answers to the questions people ask most.
If your account has been blocked or your funds are withheld, please contact Stripe's support team directly through their website or the support section of your account dashboard for assistance.
To ensure compliance with Stripe's policies, regularly review their terms of service and acceptable use policy available on their website, and contact their support team for any clarifications.
Fees for using Stripe vary based on the type of transaction, your country, and other factors. Visit stripe.com for a detailed breakdown of their pricing structure.
For customer support, access the help section on Stripe's website or use the contact form in your account dashboard to get in touch with their support team.
If you suspect fraudulent activities, report them immediately to Stripe through the contact options on their website and ensure your own account's security measures are up to date.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
AVOID THIS COMPANY LIKE THE PLAGUE!! Read the BBB complaints. (And yet, BBB gives them an A+ rating?!?!?!?) I received an email to my business email from Link.com, a division of Stripe.com regarding the terms and conditions on my account. I don't have an account and I don't use ANY of the new payment processors like Square, Link, or Stripe for my business. I email them only to be told I must have forgotten I'd created an account and there was, in fact, some transaction associated to my email. No detail provided. No fraud alert, no transfer to cyber-security. They emailed me at 6a on a Sunday informing me they were sending me a link to 'delete my account' and that it would be functional for 60 minutes. When I got back in touch with them they said "your account has been deleted" you must not have realized you did it. WTF??? No Jerome, Ellie etc., the hackers got wind of it and are erasing their tracks. Way to protect your 'customers'. According to their last email, once deleted, the account records are no longer available. Then they add.... "As an alternative option, you may try using our charge look-up tool to see if there are transactions made on the account. here's the link: xxxxxx " Are you kidding me? AGAIN AVOID THIS COMPANY LIKE THE PLAGUE!!
Stripe is a company that destroys small businesses as soon as they grow, while giving large businesses far more tolerance. They block small businesses for nothing, yet allow big ones endless leeway. A truly awful company with no human approach.
I’ve had €573 stolen by Stripe. My account has been blocked for more than three months, and Stripe has not provided any response or support through any channel. I’ve contacted them repeatedly via email, chat, and phone, but I only receive automated replies or no reply at all. This situation is unacceptable. Stripe is holding my money without explanation and without offering any solution. As a business owner, this has caused me serious inconvenience and financial loss. I strongly do not recommend Stripe to anyone who expects transparency, communication, and reliable customer service.
This organisation processes payment transactions for fraudulent webshops. This means that by the time, you see payment went through Stripe, you money is already gone.
Set up a Stripe account in the incorrect colleagues name. Now require government ID, a selfie etc to change this. How can i have permission to set something up but not change this. £2.5 million a month through Stripe and 0 customer support. Complaint system appears to be there to comply with requirements to have one and not investigate anything. Working on moving away. DO NOT SIGN UP TO THIS. If large customers are treated this way goodness knows how small businesses can operate with them.
If you’re a new small business owner thinking of trusting Stripe with your payments, please read this before you learn the hard way like I did. I recently launched my business and chose Stripe believing it was a reliable, modern solution. What I got instead was a masterclass in corporate incompetence, copy-and-paste responses, and complete disregard for small business owners who depend on timely payouts to survive. Stripe froze my funds, blocked legitimate payments from real clients, and hid behind “routine reviews,” “risk indicators,” and vague automated jargon they refuse to explain. They charged their processing fees instantly — but when it came time to actually release my money, suddenly everything became a mysterious “fraud signal” that they “cannot discuss.” I gave them every piece of information they asked for. I was polite. I was patient. And in return, I received: No phone support (because Stripe “doesn’t support calls”) No transparency about what they think is “high-risk” No urgency, despite me repeatedly stressing that this is a new business Contradictory explanations from different agents Robotic, scripted replies that never addressed my actual questions A 14-day hold on a legitimate payment from a real client who trusted me And the best part: they told me I could keep processing payments, but they would keep holding my money. Stripe’s “Radar” system seems to be nothing more than an overreactive algorithm designed to protect them, not you. A real human reviewing my case would immediately see there’s zero risk, yet Stripe hides behind “hidden indicators” and “subtle signals” like a magic trick they refuse to explain. Their idea of support is sending you in circles between agents who all say the same thing: “We understand your concern, but we can’t help you.” If this is how Stripe treats new businesses on day one, imagine relying on them long-term. I am leaving Stripe permanently, and once my funds are released, I will never process another payment with them again. I will also be sharing this experience publicly, because small business owners deserve to know what they’re walking into. To Stripe: You cannot claim to support entrepreneurs while your systems actively sabotage them. I needed a payment processor — not a gatekeeper holding my own money hostage. Absolutely unacceptable.
Slow payment method, an hour later received email advising payment cancelled due payment not received in time. Don’t have a good feeling about this experience so not going ahead with payment/service. Will find another provider.
Pure oplichting. Poolse site, rugzakken betaalt en tot op heden (23 november 2025) niets ontvangen. Echt, geen bestellingen hier doen! 2 augustus besteld, tot op heden niets ontvangen. Reageren niet op navraag via mail. U bent gewaarschuwd koop hier niets.
A déconseiller pour les SaaS. Nous avons perdu des dizaine de milliers d'€ avec Stripe comme fournisseur de solutions de paiement. 30% des paiements de nos clients étaient refusés, sans aucune explication de Stripe. Et ce malgré les sommes astronomiques que nous versions à Stripe chaque année pour leur "service". Préférez des solutions comme Mollie, Gocardless ou Adyen.
Many accounts, including my own, have trouble withdrawing funds. They do dodgy stuff like revoke your inability to withdraw USD into AUD. I did this multiple times and without notice I suddenly couldn't find the option. Only now I have to call multiple times to get someone to tell me that they're gonna charge me more money to convert the funds to AUD to withdraw.
Your account could be closed, and money frozen any second.
Ich kann Stripe in keiner Weise empfehlen. Es gab absolut keinen Kundensupport – auf Anfragen wurde schlichtweg nicht reagiert. Zudem hat Stripe widerrechtlich Gelder einbehalten, was ein inakzeptables Geschäftsgebaren darstellt. Darüber hinaus verstößt das Unternehmen gleich mehrfach gegen geltendes Recht, darunter die DSGVO und die PSD2-Richtlinien. Das Verhalten von Stripe ist unseriös und potenziell rechtswidrig. Wer Sicherheit, Transparenz und fairen Umgang mit Kundendaten und Geldern erwartet, sollte unbedingt die Finger von Stripe lassen.
Ich habe einen Goldsparplan bei einem deutschen Goldhändler der leider bei Stripe war. Letztes Jahr am 30. April habe ich an den Goldhändler mit einem Stripe Konto 200€ überwiesen für einen Goldkauf in meinem Namen, Im Mai 2025 hat Stripe das Konto von der Firma Inspiregold OHNE JEGLICHE BEGRÜNDUNG geschlossen. Seit dem haben sie laut ihrer eigenen AGB 6 Monate Zeit Gelder "einzufrieren" seit dem sind 18 Monate vergangen und nach 90 Konversationen über Email geben sie solche verlogenen Antworten: "Da wir Rückerstattungen verfolgen die über andere Banken abgewickelt werden, muss unser Team hjere Rückerstattung mit der Bank des Kunden abgleichen , um Gültigkeit des Kontos zu bestäätigen und die Gelder nachzuverfolgen. Wir haben die erforderlichen Genehmigungen eingeholt . Der Prozess erfordert Abstimmung mit eder einzelnen Bank und für jede einzelne Rückerstattung. Ich habe unser Entwicklungsteam um einen voraussichtlichen Zeitplan gebeten und beliben aktiv dran. Momentan kann ich noch kein FGertigstellungsdatum nennen." Stripe ihr bekommt noch eine Sammelklage und noch ganz viele schlchte Bewertungen von ca 1800 Kunden die davon betroffen sind. Wir werden gegen euch rechtlich vorgehen.
I would stay away from Stripe. We are canceling our account. We had a request (not booking) on our rental property and Stripe automatically took payment and fees. When we had to refund the client as we were unable to accept the request, Stripe kept the fees, so we were out a few hundred $
Blocked account without any explanation. Never any dispute or claim on our account, but blocked account, money blocked at Stripe. Non-existent or incoherent assistance when you are being answered. A real scandal!
J'exerce une activité légale et mon compte se fais bloquer pour aucune raison JE SUIS COACH SPORTIF ! Comment m'expliquer que des milliers d'entrepreneur exerce la même activité que moi et eux ne sont pas inquiétés On appelle ça de la discrimination Messieurs dames. A ce jour toujours mon compte bloquer pour aucune raison. j'envoie des mails mais apparemment STRIPE préfère répondre par des messages copier/coller ou via des robots. Le point clef d'un prestataire de paiement sérieux et la communication et chez vous rien de tout cela n'est présent , a ce jour j'attend toujours que mon compte se débloque pour pouvoir exercer en toute tranquillité comme mes concurrents au finale ...
I loathe this company. I get a mystery verification code on my mobile and yet I am not buying anything. So is this a scam? Am I being ripped off? No way to try and find out from Stripe.
STAY AWAY FROM THIS COMPANY Even after providing full invoice details, delivery proof, and client information, HitPay (Stripe integrate) still deducted the disputed amount and charged an additional fee. What shocked me the most is that they did not support the merchant at all, even though I delivered the service as promised. Instead, they sided with the customer’s bank immediately and placed the financial burden entirely on me. I did nothing wrong, yet I was forced into a negative balance and told to “settle it,” or my account would be restricted. This is very unfair to small business owners who rely on payment gateways for honest work. If you run a small business and delivery goods, STAY AWAY FROM THEM, they more like scammer. The customer dispute transaction anytime after received items I can no longer trust HitPay & Stripe, and I would strongly recommend other business owners to consider platforms with better merchant protection.
I am a UAE business owner currently facing a complete liquidity freeze due to a technical failure in Stripe’s verification logic, and the support from this multi-billion dollar company has been appalling. The Technical Issue: On Nov 17, I updated my payout bank details to 'National Bank of Abu Dhabi' (NBAD) as listed in Stripe’s own dropdown menu. However, as most in the UAE know, this bank merged to become 'First Abu Dhabi Bank' (FAB) years ago. Stripe’s outdated system failed to match the legacy name 'NBAD' with the actual global banking network 'FAB'. Instead of asking for clarification, the system instantly locked my payouts with an error stating 'Action Required: Deadline 18 Nov (Overdue)'—despite the fact that I received ZERO emails or notifications prior to this 'deadline.' The Support Failure: My dashboard is now locked, preventing me from uploading the bank statement that proves my ownership. No Live Support: There is no phone number or live chat for critical account lockouts. Auto-Closed Tickets: I submitted support tickets explaining this technical bug, and they were marked 'Closed' without any response or resolution. Ghosting: I am left waiting days for a reply while my business funds (over 8,000 AED) sit frozen. It is unacceptable that a financial infrastructure company handles business livelihoods with such poor, automated support. I am not a high-risk merchant; I am a victim of your database's inability to handle UAE bank mergers. To Stripe Support: Stop closing my tickets. Review the 'NBAD vs FAB' name match manually and unlock my document upload capability immediately. Account ID: acct_1RzFbRLYukeiDyb5
Je débute ma création d'entreprise. souhaitant ajouter stripe à mes formulaire de facturation. on me dit que mon entreprise est sur une"liste d'activités soumises à restriction. " J'ai une école de voile croisière et offre le service de conducteur de car, sauvetage aquatique et location d voilier. deux jours et aucune réponse, mon dossier est en analyse. Allez-y si vous en avez besoin... mais moi j'abandonne. trop long, trop obscurs, trop compliqué.
Stripe Inc.
