Tesla
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Tesla Took My Money and Went Silent
I strongly advise against buying anything from Tesla. Not even a small item. My experience with their customer service has been, and still is, terrible. I ordered a product from their e-shop, specifically from the lifestyle section, on February 6, 2025. The next day, I requested to cancel the order by email and phone, but Tesla ignored my request and shipped it anyway a week later. As instructed by their support team, I refused the package, and it was successfully returned to Tesla’s warehouse on February 21, 2025. Despite my follow-ups and sending proof that the package was returned, I heard nothing from Tesla for two weeks. They claimed my refund was processed on March 7, 2025, but I still haven’t received my money. Now they’ve stopped responding entirely, and I’m left without a solution. It should not take nearly two months to process a simple refund. Their poor communication and lack of care have been extremely frustrating. I had been considering purchasing a Tesla Model Y, but this experience has completely changed my mind. If they can’t handle a basic refund, I can’t imagine trusting them with something as big as a car purchase. I strongly do not recommend buying from Tesla.