1&1 - Internet & Mobilfunk
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Immer Wieder Müll
I have to come back and give another review. They made several promises to me that they did not keep. (Including, but not limited to saying they will install my internet until a specific date, that they will reply to emails, in English OR German, and that they will cancel my previous contract). Due to their own inability, confirmed by them on the phone, I had my old (more expensive) contract still ongoing. I called several times and they did not seem to care, a very "what are you going to do about it?" vibe. After tons of rude client service I eventually got to a person that "promised" me a partial reimbursement of 10 euros, which is first of all not the amount I lost due to their own negligence, nor does it make up for the stress and time wasted with them on the phone, or for their terrible attitudes. But just another lie nevertheless, the new bill came and the reimbursement did not. I also want to mention that the lady on the phone, the same one that I complained to had the audacity to try and sell me mobile phone services for 1&1. As another issue, I had to call and get some technical help from them. They said the person that takes care of this issue is not there and should fix it tomorrow. They said this at 1PM. Nobody was there at 1PM, on a Wednesday for a minor technical problem. The next day nobody did anything so I had to call again. They have fixed it on my second attempt. NONE of my emails up to this date (even some that are 3 months old, both in English or German were replied to). I am not expecting any reply in this lifetime from them. Whenever I see the add on youtube that 1&1 is "Immer wieder besser" I vomit in my mouth.