Orlando Rent a Car
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Scam warning - avoid, avoid, avoid!
Scam warning - avoid, avoid, avoid! Essentially, they attract you with a cheap rental price, then rip you off with surcharges when you return the car. We booked a car through doyouspain.com, thinking that they were a reputable broker (avoid this company too; the customer service agents side with the scammers), and because it was a very competitive price. The car was ok; it had a few scrapes and the aircon didn't work very well, but as it was cheap and we'd picked it up near Fuerteventura airport after a long journey with 2 kids, we didn't bother going back to complain. We returned it on time with no damage and it was checked. I asked if it was all ok and the guy nodded. I was told at reception that my deposit would be refunded automatically. A couple of weeks after returning to the UK, I received an 'accident report' and checked my account to find that a deduction of €175 had been made. The report showed some dry sand (from the kids sandals etc) in the footwells and boot. They classified this as 'special cleaning' and added charges for admin and for the vehicle being immobilized!! 'Do You Spain' in my experience have been useless and are complicit in the scam. I reported the complaint to them in January (it is now April) and they are still defending Orlando car rentals.