Orlando Rent a Car is a car rental service that provides a variety of vehicle options for customers in Orlando, Florida. The company caters to both residents and visitors who require transportation for leisure, business, or special events. With a diverse fleet that includes economy cars, SUVs, and luxury vehicles, Orlando Rent a Car aims to meet the differing needs of its clientele. The company emphasizes convenience and accessibility, allowing customers to easily book and manage their rentals online through its website, orlandorc.com. By focusing on customer service and competitive pricing, Orlando Rent a Car targets travelers looking for reliable transportation solutions in the popular tourist destination of Orlando, while also serving local residents in need of temporary vehicle access.
Orlando Rent a Car receives a mixed response from customers, reflecting both commendable service and significant complaints. Many reviewers praise the efficient service and helpful staff, noting quick pick-up and clean, well-maintained vehicles.
Positive experiences highlight the ease of the rental process and the quality of the cars provided. However, a substantial number of consumers express dissatisfaction, citing issues such as long wait times, unexpected fees, and receiving older vehicles than advertised. Complaints also mention a lack of transparency regarding insurance policies and payment methods, leading to frustration among renters. Overall, while some customers enjoy a smooth rental experience, others warn potential renters to be cautious due to these recurring issues. The sentiment leans slightly negative due to the volume of complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | +1.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 2.0 | 2 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 1.0 | 4 |
| Apr 25 | 2.3 | 3 |
| May 25 | 1.0 | 1 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very efficient service at the Playa Del Ingles office, both at pick-up on 8/7/2025 and return on 11/7/2025”
“So STAY AWAY from this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Orlando Rent a Car is #4 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 2.5).
500 reviews of Orlando Rent a Car. Filter by what matters to you.
Over a year ago
Very efficient service at the Playa Del Ingles office, both at pick-up on 8/7/2025 and return on 11/7/2025.No attempt to sell unwanted excess insurance, just an explanation of the choice I had to take... See more
Over a year ago
The lady at the front desk was very helpful, we got a c class car: toyota with 6gears. Well kept and clean. Air con and eveything was on point. No waiting when picking up, and legt the car outside the... See more
Over a year ago
Ik huurde een auto via DoYouSpain (DYS) in Playa del Ingles aan een promotioneel tarief bij Orlando. Bij afhaling waren de dames aan de balie zeer vriendelijk. De auto op zich was een wrak. Zeer oude... See more
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 35% are 1–2★.
Very efficient service at the Playa Del Ingles office, both at pick-up on 8/7/2025 and return on 11/7/2025.No attempt to sell unwanted excess insurance, just an explanation of the choice I had to take it or not. I'm not entirely sure the car I was given was truly an equivalent of the VW Polo I booked although that didn't detract from excellent service otherwise.
The lady at the front desk was very helpful, we got a c class car: toyota with 6gears. Well kept and clean. Air con and eveything was on point. No waiting when picking up, and legt the car outside theor office and delivered the keys;) I can recommend Orlando car rental via Bahia Feliz;)
Ik huurde een auto via DoYouSpain (DYS) in Playa del Ingles aan een promotioneel tarief bij Orlando. Bij afhaling waren de dames aan de balie zeer vriendelijk. De auto op zich was een wrak. Zeer oude Citroen C3 met heel veel kilometer op de teller. Motor gaf steeds een technische storing aan die moest hersteld worden. Volgens Orlando kon dat geen kwaad. Versnellingsbak was murw gereden. De bergen door in eerste en tweede versnelling is geen pretje. Op de autostrade kon geen snelheid gehaald worden. Auto was rondom beschadigd en het interieur was vies. Geen publiciteit noch voor Orlando, noch voor DYS. Neem geen verzekering bij DYS, Orlando biedt een gelijkaardige verzekering aan voor +/- dezelfde prijs en als je die neemt hoef je geen borg te stellen.
UNA AUTÉNTICA VERGÜENZA! Varios motivos por los que no alquilaría de nuevo aquí. Pedimos una silla de viaje para bebé, que por lo pronto nos cobraron prácticamente la mitad de lo que costó alquilar el coche durante 3 días. La silla está rota y no realiza su función de seguridad debidamente, lo notifiqué y me dijeron que no tenían más, pero lo peor de todo en este aspecto es que la silla me la dejaron en la carretera para que la montase yo, viendo que iba con un bebé, mi mujer muy embarazada y cargado de maletas. Un falta de hospitalidad y profesionalidad tremenda. Al montarme en el coche veo que el depósito no está lleno y le falta 1/4, y me hicieron firmar un depósito lleno para devolverlo lleno, lo notifiqué también por supuesto, y me ignoraron. El trato fue horroroso a la hora de gestionar estas discrepancias; no se preocuparon ni tampoco se hicieron cargo. Al montarnos al coche notamos que hay varias cosas rotas dentro del coche y me di media vuelta para notificarlas también, ya que no cogí el seguro a todo riesgo, y al no estar anotadas en el mapa de daños me dijeron textualmente: si quieres quedarte tranquilo contrata el seguro a todo riesgo, que supuso prácticamente la totalidad del alquiler del coche. En definitiva, el precio de esta empresa, que es lo más atractivo, se convierte en un engaño al tener que contratar el seguro, porque los coches están hechos una porquería y los extras, como por ejemplo silla de coche. NO LO RECOMIENDO EN ABSOLUTO. Ha sido un error por querer ahorrarme algún dinero, que me ha salido más caro y encima me llevo un sabor de boca muy muy agrio.
Ho noleggiato l’auto a Gran Canaria, vicino all’aeroporto di Las Palmas, e a differenza di tutte le esperienze precedenti con altri autonoleggi, questa volta mi sono trovata davvero molto bene. Una navetta gratuita ti accompagna dall’aeroporto ai loro uffici, che si trovano a circa 7 minuti di distanza. Una volta arrivata, nessuna fila: servizio rapido, chiaro e professionale. Un grande punto a favore è la trasparenza: ti spiegano subito che, se non vuoi bloccare 600€ come deposito cauzionale, puoi scegliere un’assicurazione aggiuntiva. Io per una settimana ho speso circa 70€ aggiuntivi al costo dell’auto e ho preferito questa opzione. Sono davvero soddisfatta: il ragazzo al desk è stato super gentile. Consiglio assolutamente questo servizio!
A fuir, des voleurs! Surtout de pas donner de carte de CREDIT lors de la réservation, uniquement une carte de DEBIT très important, parce que comme ça ils ne pourront pas vous ponctionner plus que le montant que vous aurez validé le jour de la réservation.
Lange Wartezeit beim abholen u. Check in. Auto war nicht sauber und auch etwas älter. Auto wurde nach Reklamation getauscht, war aber auch nicht besser. Nach einer Abhol u. Wartezeit von 3 Stunden haben wir uns zufrieden gegeben Was wir gelernt haben ist nie wieder Orlando. Was ich au als Betrug empfinde ust die Tankregelung. Man sollte das Auto leer abgeben und muss einen Füllung für 68,.€ bezahlen. Bei den Benzinpreisen ein Wucherbetrag. Der Tank hat nur eine Füllmenge von ca. 30 Liter.
Don’t rent here, worst and most crappy rental ever. They advertise 2025 cars and give you a 10 years old car instead… In my case I booked a 2025 Citroen C3 and get a 2015 Toyota Yaris with complete worn down clutch, dangerous worn tires and non functional wipers. When referring to the difference at pickup they just pointed at the sheets ‘that a C3 is the same class as a Yaris or VW Polo’. I know… I’ve booked it. But it’s not the class I complaint about. It’s the car you gave me, complete worn-out… 😩. Rubbish.
reine Abzocke - plötzlich wird Debitkarte nicht akzeptiert, obwohl alles über diese unter der "Kreditkartenfunktion" gebucht damit man eine Zusatzversicherung für die Kaution abschließen musste, um den Wagen zu bekommen. Auf Suchportalen wird aber dann explizit angegeben, dass Debitkarten akzeptiert werden. NIE WIEDER ORLANDO!!!
So STAY AWAY from this company. They might look cheap but it's because they are shady in the way they do business! They have hidden fees that you only find out about when returning the car. The staff blamed poor communication between us and them. They charged us for fuel in advance, and we asked twice if we would get the money back if we returned the car with a full tank. We were told yes… However, when we returned the car, we were informed that we had lost the money because the car was not supposed to be refueled. So we ended up losing an extra £100. I do not recommend them.
Wspaniała wypożyczalnia. Wszystko przebiegło szybko i sprawnie. Mają bardzo dobre ceny. Wynajem bez depozytu. Samochód sprawował się świetnie.
Haven't even collected the car and I've decided never to use this company again! 45 min wait at the airport as the minibus was full. Then driven 15mins to the office, with ALL the others on our minibus, to complete the paperwork. Only 2, very slow, staff and in a queue of 6 people. Appalling process!!
Fick fejkade böter efteråt o utan o se fakturan ! Kört enligt dem 110 där det var 100 ! Har inte rett ut det men ska gå det till rättslig åtgärd ! Fått samma problem förut o gick till spanska ambassaden o de hjälpte mig då
The company under Advantage in las Vegas is a scam. They offer a low price but will not accept your own insurance when it is provided to them. They say they do not accept international insurance. No where in the contract does it say that. It says you must provide proof of personal insurance. Do not rent from Advantage in Las Vegas. They know when you are travelling that you are stuck and have no choice but to buy their insurance.
Når du går gjennom prosessen med å leie bil på orlandorc.com (link fra kiwi.com), så kommer man dit at man må huke av for forsikring, og da kommer man inn på en forsikringsside på nett, og kjøper (full) forsikring der. Men når man henter bilen på Orlando sitt kontor så får man beskjed om at man har kjøpt forsikring på feil plass, og at den derfor ikke er gyldig. Man må kjøpe ENDA EN NY forsikring der og da. Det grenser til SVINDEL! Bilen vi fikk var (selvfølgelig) en klasse mindre enn hva vi betalte for, og den var møkkete innvendig. Setene var innsatt med solkrem/svette. Æsj!
Je viens de me voir retirer 45 eu sur mon compte 2 mois après notre location pour frais de recherche de conducteur suite à une amende de stationnement que nous avons payé le jour même. Et lors de le remise du véhicule nous avons donné l amende plus envoyer la preuve de paiement directement sur place .c est une belle escroquerie . Bien ficelé ....
Do not use this car rental, we brought many people to the Orlando office in Playa del Ingles, but we found out that Orlando discriminates a lot, if you have a foreign appearance, you have to leave a €300 deposit. while on their page it says: "If you have full insurance, you do NOT have to leave a deposit or credit card". There is even a poster with the same text in their office. Yes, says the old man, "that is an old poster" but that idiot forgets that we rented a car with people here last week, and then we did not have to leave a €300 deposit. Gebruik deze autoverhuur niet, wij brachten vele mensen naar het Orlando kantoor in Playa del Ingles, maar wij zijn erachter gekomen dat Orlando erg discrimineert, heb je namelijk een buitenlands uiterlijk, dan moet je €300 borg achterlaten. terwijl op hun pagina staat: " Heb je volle verzekering, dan hoef je GEEN borg of creditcard achter te laten ". Er hangt zelfs een poster met die zelfde teksten op hun kantoor. Ja zegt die oude man dan, "dat is een oude poster" maar die stumper vergeet dat we vorige week nog met mensen hier een auto gehuurd hebben, en toen hoefde we geen €300 borg achter te laten.
Fraud. Fraude. They sell themselves through Doyouspain.com it is all a fraud. You think you are getting a car cheap but when you go to collect the car they tell you you need to get the car insurance with them at euro100+ you then need to pay eur60 for full tank and you need to leave a deposit of 600euros. They blame the broker instead of taking responsibility. suing them. Esta empresa es un fraude. se venden a traves de DoYouSpain.com con condiciones que esconden cuando vas a buscar el coche te piden 100 euros de seguro nuevo, 60 de gasolina y 600 deposito. Culpan al broker es todo una estrategia para enganar al cliente. ya han cogido tu dinero y no puedes cancelarlo. Dieses Unternehmen ist ein Betrug. Sie werden über DoYouSpain.com zu Konditionen verkauft, die Ihnen bei der Abholung des Autos verborgen bleiben. Sie verlangen 100 Euro für eine neue Versicherung, 60 Euro für Benzin und 600 Euro für eine Kaution. Sie geben dem Makler die Schuld, es ist alles eine Strategie, um den Kunden zu täuschen. Sie haben Ihr Geld bereits eingezogen und Sie können es nicht stornieren.
Wij hebben deze zomer een auto gehuurd op Gran Canaria (geboekt via Discover cars). Dik tevreden. We werden opgehaald met een nette shuttlebus en naar hun kantoor vervoerd. We kregen daar flesjes water en bananen 😄. Alles ging erg vlot en de medewerkers waren vriendelijk en vrolijk. Ter plekke kregen we een mooie upgrade, zeer fijn! Ook probeerden ze je niet allerlei extra’s aan te smeren, zoals onze ervaring bij andere verhuurbedrijven is. Ook het terugbrengen ging erg vlot. Ik durf Orlando op Gran Canaria daarom aan iedereen aan te bevelen.
Mietwagen online gebucht. Nach Abschluss folgten nun noch Zusatzkosten für eine Versicherung. Diese wurde allerdings bei der Buchung bereits angeklickt ( über 50€ ) insgesamt ca. 300€ für eine Woche. Über PayPal gezahlt. Da jetzt erneut und nicht gerade günstig eine Versicherung abgeschlossen werden musste, habe ich die Buchung versucht zu stornieren. Leider war dies telefonisch nicht möglich, also per Email. Antwort kam 2 Tage später. Diese hatte es in sich: wir können ihnen das Geld nicht zurück geben, da die Frist für eine Stornierung abgelaufen ist!? Nach erneuter Mail war auf einmal der Grund, dass ich die Buchungsnummer nicht mitgeschickt habe. Dieses war natürlich nicht der Fall. Habe einen Screenshot der Email mit allen Buchungsdetails mitgeschickt. Lange Rede kurzer Sinn: anscheinend ist PayPal auch nicht in der Lage mein Geld zurück zu holen. Ich muss mich mit dem Vermieter vor Ort auseinander setzen. Tolle Lösung. Alles in allem reine Abzocke. Sorry aber diese Autovermietung kann man nicht weiter empfehlen. Besser Finger weg von solchen zwielichtigen Anbietern. Sehr schade. Hart verdientes Urlaubsgeld einfach mal ohne Grund einbehalten und keiner kann helfen, nicht mal PayPal, traurig.
Orlando Rent a Car is a car rental service that provides a variety of vehicle options for customers in Orlando, Florida. The company caters to both residents and visitors who require transportation for leisure, business, or special events. With a diverse fleet that includes economy cars, SUVs, and luxury vehicles, Orlando Rent a Car aims to meet the differing needs of its clientele. The company emphasizes convenience and accessibility, allowing customers to easily book and manage their rentals online through its website, orlandorc.com. By focusing on customer service and competitive pricing, Orlando Rent a Car targets travelers looking for reliable transportation solutions in the popular tourist destination of Orlando, while also serving local residents in need of temporary vehicle access.
This profile hasn't been claimed by the business owner.
