Etsy
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Buyer Beware: Sellers Can Erase Bad Transactions
I had a very disappointing experience on Etsy with a seller who shipped my order in completely inadequate packaging, resulting in a damaged item after over a month of waiting. When I reported the issue and provided photos, the seller got defensive, blamed the courier, and cancelled the order rather than trying to replace it or resolve it properly. The worst part is that by cancelling the order, the seller prevented me from leaving a review on Etsy about my experience, essentially erasing my ability to warn future buyers. This feels like a loophole Etsy needs to be address, as it undermines trust in the review system. I did get a refund, but I’m frustrated that Etsy allows sellers to use cancellations to dodge accountability. Be cautious when buying from independent sellers on Etsy, and be aware that negative experiences may never show up in reviews because of this practice.