Etsy currently faces significant criticism from consumers, with a staggering 93% of reviews rating it 1 star. Many reviewers express frustration over the decline in product quality, noting that the platform is now filled with low-quality, imported items.
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Customers report issues with seller reliability, including scams and poor product descriptions, leading to dissatisfaction with their purchases. Additionally, numerous complaints highlight problems with account management, such as unexpected suspensions and lack of support when issues arise. While a small number of users mention positive experiences with specific sellers and appreciate receiving Etsy credits, these positives are overshadowed by the overwhelming negative sentiment regarding the platform's overall service and product offerings.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.3
1,000
100%
-0.2
● Low
1.3 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
1.3▼ 0.2
12-month avg
1.3
All-time
1.3
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Apr 25
1.4
178
May 25
1.4
240
Jun 25
1.3
252
Jul 25
1.2
278
Aug 25
1.4
52
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 29 positive reviews
Website & app28%
8 mentions
Customer service10%
3 mentions
Delivery10%
3 mentions
Quality7%
2 mentions
“I love them and think I received a better value from the Etsy vendors than buying from other websites”
On “Website & app” · Aug 4, 2025
Top complaintsof 465 negative reviews
Customer service25%
118 mentions
Account issues21%
99 mentions
Payment issues13%
61 mentions
Refund11%
52 mentions
“Etsy refused to pay my remaining balance after account suspension
My Etsy seller account was permanently suspended”
On “Customer service” · Aug 7, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
Overall rating and review count for this company and similar companies
When it started it was great, many years ago. But through the years the site is full of imported cheap crap by the thousands. Thousands and thousands of stores filled with items you can get on Temu. T... See more
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
When it started it was great, many years ago. But through the years the site is full of imported cheap crap by the thousands. Thousands and thousands of stores filled with items you can get on Temu. Trying to have your store found among millions of stores that don’t sell anything handmade at all.
I normally never write a review but I thought that with this experience I would join the club. I was looking for some antique furniture and found some very good things on Etsy so I signed in and tried to purchase one old bedside table. However the purchase was declined and my account suspended. I have no idea why. And as an explanation they gave me was that I was “suspended permanently for violating Etsy’s terms of use, specifically due to account practices, behavior, or activity that does not follow our policies.”
I obviously replied asking what exactly I did and still waiting for an answer. I am truly sorry for the honest sellers who I would be supporting but I would not use this platform again neither would I recommend it to anyone else. Terrible, terrible experience!
Ho comprato, l'anno scorso, 3 talee di vite spacciate per una rinomata varietà da tavola con bacche grandi.. mi sono state consegnate talee di pessima qualità. Una sola gemma ha attecchito e quest'anno è venuto fuori un grappolo con bacche microscopiche.. Una truffa insomma..
Etsy refused to pay my remaining balance after account suspension
My Etsy seller account was permanently suspended. I’m not disputing the closure, but Etsy had confirmed in writing that my remaining balance would be paid.
Despite providing all requested information, I have not received my payout, and Etsy support keeps ignoring or redirecting my request.
I simply want Etsy to honor their promise and pay the amount that’s rightfully mine.
I’ve attached proof of the written confirmation. This is unacceptable treatment of sellers.
#Etsy #EtsySellers #TrustpilotReview
Die Produkte sind super, aber der Shop ist nicht so toll.
Man kann selektieren, was man will- erst beim Kauf erfährt man, dass das gewünschte Produkt eben nicht aus Europa sondern aus Indien kommt. Und man eventuell Zoll zahlen muss. Geht gar nicht!
Meget dårlig oplevelse med at åbne en butik på Etsy
Jeg oprettede en butik, og efter et stykke tid solgte jeg varer, men efter et par måneder lukkede butikken uden grund. Jeg havde ikke engang tid til at sælge en eneste vare, og køberne havde allerede lagt varerne i deres indkøbskurve. Så oprettede jeg en anden butik med en anden e-mail, men før jeg kunne gennemføre registreringen, lukkede den igen. Da jeg spurgte efter koden, svarede den første butik. Da jeg spurgte, af hvilke årsager de lukkede den første butik, og om der var en måde at rette fejl på, som de ikke engang havde forestillet sig, de havde lavet, holdt de simpelthen op med at svare på dette spørgsmål. Meget dårlig service, absolut ingen menneskelig forståelse og hjælp til folk, der ønsker at starte deres egen virksomhed for første gang. Etsy er fuld af svindlere, der bedrager folk, og de har med succes deres egne butikker der. Men ærlige mennesker, der ønsker at starte deres egen onlinebutik og opfylde deres drømme om at skabe en virksomhed, er lukkede uden muligheden for at rette fejl, uden rådgivning osv. ... Jeg ved ikke, hvad formålet med Etsy-platformen blev skabt, sandsynligvis for at støtte svindlere og bedragere, og bestemt ikke folk, der ærligt ønsker at forfølge deres planer og dele deres håndlavede produkter og kvalitetsprodukter med folk. Sådanne platforme bør blokeres, lukkes, når folk giver dem dårlige anmeldelser, ikke for at opmuntre til svindel.
I purchased a PDF file, they told me you have to wait 24 hours to get it??????? thought that is a joke, contacted the support, they told me 72 hours hahahha
Most of the businesses on Etsy are legitimate. Don’t trust any businesses located in China. Materials and sizes are terrible, return policy is a fraud.
Etsy could do much better with whom they allow to sell on their site.
I was scammed! I purchased a kids outdoor playset for $400, I received an oriental hair stick worth maybe $1. The Etsy seller scammed multiple customers and then shut down their shop. Etsy did not help in anyway. I was able to file a claim on PayPal for a refund. Etsy needs to do a better job verifying legitimate shops and they also need to have a better system for helping customers. I'm very skeptical of buying on Etsy moving forward!
Registei-me recentemente na Etsy com intuito de comprar artigos. No entanto após duas compras bem sucedidas, foi me cancelada a minha conta Etsy de forma permanente, enquanto encomendava artigos, com a justificação de eu não ter respeitado os termos de uso.
Discordei com essa justificação pois não correspondeu à verdade. Contudo, a minha conta Etsy continua suspensa.
Por isso, a minha classificação do serviço da Etsy é desfavorável. Enquanto cliente compradora , que respeitou completamente todos os passos a mim devidos nas duas compras efetuadas, acho despropositado a suspensão da minha conta Etsy.
Ich habe mehrfach versucht, bei Etsy etwas zu bestellen. Das erste Mal wurde meine Bestellung mit Paypal storniert. Am nächsten Tag habe ich die Bestellung nochmals mit Kreditkarte aufgegeben und einen weiteren Artikel hinzugefügt... wieder storniert. Die Beträge wurden jeweils zurück erstattet. Jetzt ist auch noch mein Etsy-Konto "gesperrt" - Grund unklar und einfach so. Was ist bei Etsy los? Soll man da gar nicht einkaufen? Wollt ihr gar keinen Umsatz machen?
A SEGUITO DEL PAGAMENTO DI QUASI UN MESE FA NON HO RICEVUTO NESSUNA EMAIL FI CONFERMA.
SUL MIO ACCOUNT NON COMPARE NULLA.
ASSISTENZA INESISTENTE
ORDINE MAI ARRIVATO.
TRUFFA ASSICURATA
Multiple frauds selling garbage products, especially seeds and plants from seller "Organic Farmer". I sent them pictures of the bad seeds covered in mold and explain I tried growing 10 or more and has zero success. Comes bad with a remark on how to grow them, as if I'm a fool. Since it's past 30 days, no decent customer service required! I'm beyond pissed. Those were expensive seeds.
I ordered a canvas from the seller - Dem canvas. And the order has been cancelled, refunded, shipped, delayed and I never received it. All the chaos however Etsy help desk does not care and asked me to contact seller directly. Why do you even run a company when you can’t follow up with your own sellers.
I ordered a canvas for my husband’s 40th birthday from seller - Dem Canvas, expecting it to arrive a day before, based on the delivery timeline shared by the company. However, just two days after placing the order, the seller began pushing the delivery date. Despite multiple follow-ups, they eventually canceled and refunded the order—likely to avoid it being marked as delayed.
They claim they still intend to produce and ship the canvas, but for the past 5–6 days, I’ve had to chase them constantly, causing unnecessary stress and disappointment. The excuses have ranged from being out of white canvas, to production issues, to shipping delays—each day a new story. First, they promised pickup on Friday, then said there are no weekend pickups.
At this point, I’ve lost hope of receiving it. The experience has been deeply frustrating. They ruined what was meant to be a special surprise. Sometimes, it’s not about the money—it’s about the emotion and meaning behind the gift. Unfortunately, this company seems to have no regard for that.
Je, man skal jo give en stjerne for at komme videre - Egentlig gav jeg firmaet nul-stjerner.
Hvordan kan en forsendelse fra Europa til Europa sendes vis USA? Min ordre har været 30 dage undervejs, og er nu under levering - i et forket land.
