Grubhub
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Worst customer service! Lied to multiple times on one order!
We ordered at7pm, was initially given an estimate of 30-45 minutes. We weren't notified of any delay, but I kept checking the tracking info and it kept being pushed back. I called the restaurant after 8pm to cancel the order since the eta was now after 9pm. The restaurant couldn't do anything so I called grub hub customer service after waiting on hold in their AI chat service for over 10 minutes. I was told they couldn't cancel the order. Once the drivers info came up I immediately texted to inform them of the issue. He went to the restaurant and was told us they were making it again and it'd be on the way soon, now pushed out to 9:15. At this point we had made dinner and told them again that we wouldn't be accepting the food. I received a call from their customer service telling me I needed to call the same number I did earlier to cancel. So I did. Suddenly they were able to cancel the order but insisted they could only do a credit to my account. I refused and informed them I already disputed the charges with my bank and just like that they were able to refund my money to my bank. Absolute garbage company, they take advantage at any opportunity and cant manage their systems at all. You're directed to their customer service department and are lied to multiple times.