Grubhub is an online food delivery platform that connects customers with a wide array of restaurants. Operating in over 500 cities, the company offers users the convenience of ordering food for delivery or takeout from more than 30,000 restaurants. Customers can easily browse local dining options and place orders through the Grubhub website or app, facilitating a streamlined ordering experience. The primary target market for Grubhub includes individuals and families seeking convenient meal solutions without the need to cook. With a focus on enhancing the food delivery experience, Grubhub aims to provide a variety of cuisines and dining options to cater to diverse consumer preferences. Although the platform is not currently available in all countries, its extensive reach within the United States positions it as a significant player in the events and entertainment sector, particularly in the realm of food services.
Grubhub receives overwhelmingly negative feedback from customers, with many expressing frustration over order issues and poor service. Reviewers frequently report problems such as delayed order transmissions, missing items, and cold food upon delivery.
Complaints about customer service are rampant, with many stating that their concerns go unresolved or are met with inadequate responses. While a few customers highlight positive experiences with the food quality and timely deliveries, these instances are rare. The app's failure to provide accurate updates also contributes to dissatisfaction. Overall, the sentiment is largely negative, reflecting significant issues with reliability and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 1.6 | 32 |
| Aug 25 | 1.6 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Good customer service and after-delivery support combined with an easy-to-use interface - prefer this over UberEats”
“They don't care at all to take responsibility for their own mistake and their customer reps are ignorant”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | 1.2 out of 5 (poor) | — | 60 |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | — | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.6 out of 5 (good) | — | 999 |
Bottom line: Grubhub is #4 of 5 on overall rating in this group. On service, Dream Car Giveaways scores higher (5.0 vs 1.5).
60 reviews of Grubhub. Filter by what matters to you.
Over a year ago
Awful experience! GH system delayed transmitting the order to the restaurant for an hour and 20 minutes! Then they blame the restaurant and driver for being late! Customer service says that since the... See more
Over a year ago
Tell your drivers not to pickup any order that doesn’t have tamper proofed packaging or sealing it’s always gruhub then the food cold and not normal 45min-1hr late always gruhub tighten up grubhub str... See more
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I explicitly deleted a credit card and added a new one when checking out, but they still charged the old card anyway. They don't care at all to take responsibility for their own mistake and their customer reps are ignorant
Awful experience! GH system delayed transmitting the order to the restaurant for an hour and 20 minutes! Then they blame the restaurant and driver for being late! Customer service says that since the order is 2 hours late, they’re giving me a refund AND going ahead and delivering the sandwich! I NEVER received the sandwich! Called customer service who said that since I was given a refund, there’s nothing else they can do!! Screwed up my entire evening! 🤦🏻♀️ Absolutely HATE GrubHub!!
Tell your drivers not to pickup any order that doesn’t have tamper proofed packaging or sealing it’s always gruhub then the food cold and not normal 45min-1hr late always gruhub tighten up grubhub stricken your requirements to your delivery service of “food”! not “amazon stuff”
Worst delivery service ever… ordered dinner for family that after over an hour of waiting canceled the order. Then did it again on second order. So we had to go out to eat. They didn’t refund our money just gave us credit. So tried to order again next day to have the exact same thing happen… so they take hundreds of dollars and won’t deliver my meals. Stay away
I am very disappointed with this service. Part of my order never arrived, and instead of fixing the problem by delivering the missing food, I was only offered a refund. This shows terrible customer service. I will not use Grubhub again and I do not recommend it to anyone.
Good customer service and after-delivery support combined with an easy-to-use interface - prefer this over UberEats
Forty minutes after the Grubhub driver picked up our food and after I had been watching. Him drive in the opposite direction he should be driving to get to our house, Grubhub calls to say that they were cancelling our order. The excuse given was that the driver was having car trouble, which was obviously a lie since I was watching him drive in the opposite direction using GrubHub’s GPS. GrubHub’s customer service declined to try to make the situation right. We have spent a great deal of money at GrubHub, but will not be using them again.
Last year I ordered thru Grubhub a few times but stopped after realizing it was too expensive, this year after not ordering for awhile, I visited their page to see the menu of a local pizzeria, they were offering a 10$ off 15$ perk, so I thought why not and started to order, when I went to check out there was no discount, it's just a bait and switch.
We have ordered many times with varying results, but this is the 3rd time that an order was taken, paid for and then cancelled. On the order tracking page the driver was on his way to the store to pick up our order and then the order was just cancelled with no notification and no reason. Grubhub states that their "elite support team" is "here for you" and yet you cannot contact them so I'm completely disgusted! We did get a refund, but I'd really like a reason.
Submitted a complaint the night our order was picked up. Followed up 3 days later, no resolution. Followed up 7 days later for a $5 credit result. DO YOUR JOBS! NEVER had this problem with Door Dash!
Food never arrived, called driver who said he was not working that evening. Terrible service. No response from company after giving their service a one star review.
Delivery kept getting pushed back, so we didn't receive our food until 1.15 hours AFTER THE FOOD WAS PICKED-UP, not simply ordered (figure that in, and you've got us at ~ 2 hours after order placed)!!! I began an online chat and shortly received a phone call from the driver, who actually asked me for directions: "Where you live?" 😧 He expected ME to give him directions AS HE WAS driving b/c his "phone wasn't working too well," despite knowing to call me while I was in a chat with Grubhub and delivering to MANY other people before us (I followed the tracker). When he finally showed up, he was driving a new car and wearing a wife beater 😮. He kept telling me he tried to call me but, you know...his phone wasn't working right. I will never, ever, NEVER USE GRUBHUB AGAIN!!!!
My food was cold, greasy and order was incomplete as the don't shop did not give driver donuts plus me and my babysitting child got sick off food. I demanded that whole order minus fees and tip be refunded to my payment card because we got very sick off food and only got a credit of 17,00 off a 50.00 order horrible won't use them again.
Grubhubs' App rarely updates the delivery/pickup time. On my most recently Order the App never updated that the Order was being prepared or was completed. App showed pickup time as 40-50 minutes from when Order was placed. When picked up Order, receipt showed Order had been ready within 20 minutes or Order. Don't have this problem with UberEats
I have ordered from Grubhub many times. Most of the time, the orders are fine. Sometimes I get the wrong dish. I understand mistakes happen, and what matters is how companies respond to mistakes. A recent poor experience with another company made me realize how well Grubhub has handled mistakes. They have always been responsive to problems. When I get the wrong food, they give me a full refund for the wrong dish. On the occasions where eating the wrong food would have made me sick, they gave me an extra credit on my next order.
Customer service is terrible. Refuses to help with simple requests.
Negative stars for this fraudulent company. They are very dishonest and will steal your money for wrong orders and not do anything about it. They hire from other countries that don’t speak English and read from a script and could care less.
food was delivered on time it arrived fresh and hot
GrubHub has this one Food Delivery Driver that goes by the name GODSON, I've had a problem with this driver twice, the first delivery coffee was spilled all over my donuts breakfast sandwich. I complained to GrubHub customer support. On another day, The 2nd delivery, this same guy named 'GODSON" delivered my order again from Dunkin Donuts, my bag was opened, looked as if the food was tamper. I put in another complaint to GRUBHUB customer support & told the company I do not want their delivery driver that goes by the 'GODSON" to deliver my food no more please. The COMPANY ENSURED ME THEY WOULD NEVER let him deliver my food again. Which was a lie, cause today that exact same driver"GODSON " picked up my Dunkin Donuts order & I made a report immediately when I seen his name pop up as my delivery driver. GRUBHUB INFORMED ME THERE WAS NOTHING THAT THEY CAN DO ABOUT IT!!!! & So I contact the driver & told him I do not want him delivering, not listening, dropped it off anyway. I trashed it then ordered through door dash. GRUBHUB SUCKS!!
GrubHub does not refund money. They delivered my order to the wrong house and refused to refund my money. They said they only offer GrubHub credits for failed orders. The last thing I need when I'm hangry is credits for a company I no longer want to do business with.
Grubhub is an online food delivery platform that connects customers with a wide array of restaurants. Operating in over 500 cities, the company offers users the convenience of ordering food for delivery or takeout from more than 30,000 restaurants. Customers can easily browse local dining options and place orders through the Grubhub website or app, facilitating a streamlined ordering experience. The primary target market for Grubhub includes individuals and families seeking convenient meal solutions without the need to cook. With a focus on enhancing the food delivery experience, Grubhub aims to provide a variety of cuisines and dining options to cater to diverse consumer preferences. Although the platform is not currently available in all countries, its extensive reach within the United States positions it as a significant player in the events and entertainment sector, particularly in the realm of food services.
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