FMG Repair Services
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Chelmsford - AVOID! Repairs fine - Customer service AWFUL
The actual repairs itself were great. I haven't noticed any issues there. When I received my car back the battery was completely dead, beyond the point of saving and I was housebound all weekend (I received my car back on a Friday afternoon) as I could not have anyone come look at it over the weekend. When i rang your garage, they literally laughed at me down the phone when I politely asked them what happened, and asked had they seen any signs of it showing any fault of deteriorating in your care. The overall aftercare service I received was appalling. I had to pay out £230 for a new battery. I will not be recommending your garage, solely based off the way I was spoken to. As a woman, who actually does know what they're talking about with cars, being spoken down to when simply enquiring about something the car did not go in for, I was made to feel very stupid. Completely not the way to run a business, and there were so many other ways you could have approached this. I understand batteries die (whilst showing signs, mine did not at all before going in), but clearly your training in customer service has too. I was not rude, I was very fair when I rang and your receptionist clearly needs more training, as do your processes in customers ringing regarding aftercare. It is a big shame, as the mechanic did a good job in fixing the door.